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Exam A
QUESTION 1
What are the three characteristics that govern the type of Cisco Unified Communications Manager deployment model? (Choose three.)
A. number of applications
B. size
C. type of applications
D. network characteristics
E. services provided by the PSTN carrier
F. geographical distribution

Correct Answer: BDF Section: (none) Explanation
Explanation/Reference:
QUESTION 2
Which three of these are characteristics of multicast music on hold? (Choose three.)
A. It usesone-way RTP point-to-point.

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Exam A
QUESTION 1
An auto parts retailer would like its six service counter representatives to be able to assist both walk-up customers and telephone customers. Each store has six service counter representatives. Which call distribution algorithm will allow each service counter representative to provide the best customer service?
A. Top Down
B. Circular
C. Longest Idle Time
D. Broadcast
Correct Answer: D Section: (none) Explanation
QUESTION 2
Which three steps must be completed in order to assign a service URL to an IP Phone button? (Choose three.)
A. Add an IP phone service.