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QUESTION 55
Which safety issue applies to the iMac (Mid 2010)?
A. Liquid coolant spillage
B. Thermal grease toxicity
C. High voltage CRT discharge
D. Fragile glass panel breakage

Correct Answer: D
QUESTION 56
You are removing the main battery from a MacBook Pro (17-inch, Early 2009). Which of the following is a best practice when handling thisbattery?

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QUESTION 31
Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?
A. What is the issue?
B. What operating system are you using?
C. Did you turn off the computer improperly?
D. What steps have you taken to resolve the problem yourself?

Correct Answer: A
QUESTION 32
A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?