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Exam A
QUESTION 1
An auto parts retailer would like its six service counter representatives to be able to assist both walk-up customers and telephone customers. Each store has six service counter representatives. Which call distribution algorithm will allow each service counter representative to provide the best customer service?
A. Top Down
B. Circular
C. Longest Idle Time
D. Broadcast
Correct Answer: D Section: (none) Explanation
QUESTION 2
Which three steps must be completed in order to assign a service URL to an IP Phone button? (Choose three.)
A. Add an IP phone service.