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Exam A
QUESTION 1
An auto parts retailer would like its six service counter representatives to be able to assist both walk-up customers and telephone customers. Each store has six service counter representatives. Which call distribution algorithm will allow each service counter representative to provide the best customer service?
A. Top Down
B. Circular
C. Longest Idle Time
D. Broadcast
Correct Answer: D Section: (none) Explanation
QUESTION 2
Which three steps must be completed in order to assign a service URL to an IP Phone button? (Choose three.)
A. Add an IP phone service.
B. Assign the IP phone service partition to the CSS of the phone.
C. Create a phone button template that includes a service URL and assign it to the phone.
D. Create a softkey template that includes a service URL and assign it to the phone.
E. Subscribe the phone to the service.
F. Associate a valid user profile with the phone.
Correct Answer: ACE Section: (none) Explanation
QUESTION 3
Which two options describe how the Cisco Unified Communications Manager Auto-Register Phone Tool updates auto-registering IP phones? (Choose two.)
A. An administrator can schedule when auto-registered phones can dial in to the Cisco Unified Communications Manager Auto-Register Phone Tool directory number.
B. A new phone can dial in to the Cisco Unified Communications Manager Auto-Register Phone Tool directory number to manage the device user profile.
C. A new phone can dial in to the Cisco Unified Communications Manager Auto-Register Phone Tool directory number to update its MAC address in Cisco Unified Communications Manager and download the correct configuration file.
D. A replacement phone can dial in to the Cisco Unified Communications Manager Auto-Register Phone Tool directory number to register with Cisco Unified Communications Manager.
E. A replacement phone can dial in to the Cisco Unified Communications Manager Auto-Register Phone Tool directory number to download the configuration for the phone it replaces.
Correct Answer: CE Section: (none) Explanation
Explanation/Reference:
QUESTION 4
Which three functions does the Master Agent perform? (Choose three.)
A. interfaces with the DRS agent on the Administrator PC
B. controls backup and restoration of the system
C. communicates with archive devices
D. executes backup and restore tasks
E. acts as a backup repository
F. stores DRS configuration

Correct Answer: BCF Section: (none) Explanation
Explanation/Reference:
QUESTION 5
Which configuration parameter may need to be adjusted when the Region setting is changed?
A. Device Pool
B. Class of Control
C. AAR Group
D. Location
Correct Answer: D Section: (none) Explanation
QUESTION 6
Refer to the Exhibit.

Which phones can Phone 1 reach?
A. Phone 2
B. Phone 3
C. Phone 4
D. Phone 5
E. Phone 2 and Phone 3
F. Phone 4 and Phone 5
G. Phone 2, Phone 3 and Phone 4
H. Phone 2, Phone 3, Phone 4 and Phone 5

Correct Answer: H Section: (none) Explanation
QUESTION 7
Which of these media resources can be configured in Cisco Unified Communication manager? (Choose Three)
A. MOH Server
B. Voice Termination Point DSP
C. Transcoder
D. Auto Attendant
E. Conference Bridge
Correct Answer: ACE Section: (none) Explanation
Explanation/Reference:
QUESTION 8
Refer to the Exhibit.

A Cisco Unified Communications Manager group is configured with the subscriber (10.1.5.3) listed first and the publisher (10.1.5.2) listed second. Which Cisco Unified Communications Manager is used for incoming calls through an MGCP gateway?
A. the publisher
B. both the publisher and subscriber in a round-robin format.
C. the first server listed in the Cisco Unified Communication Manager group list.
D. the subscriber.

Correct Answer: A Section: (none) Explanation
QUESTION 9
When Cisco Unified Communications Manager software is installed on a Cisco MCS server, which level of access does it provide for the customer to the operating system of the server?
A. CLI and GUI access.
B. CLI access only
C. GUI access only
D. no access.
E. access only through an interface controlled by Cisco TAC
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 10
What are the two benefits of using SIP dial rules on an IP phone? (Choose two)
A. The phone can initiate dialing without sending any signaling messages to Cisco Unified Communications Manager.
B. The phone can detect invalid numbers and play a reorder tone without sending any signaling messages to Cisco Unified Communications Manager.
C. If dialed digits match an entry of a SIP dial rule, the dialed string is sent in a single SIP 200 OK message to Cisco Unified Communications Manager.
D. If Cisco Unified Communications Manager requires more digits, KPML can be used to send the remaining digits from the SIP phone to Cisco Unified Communications Manager one-by-one.
E. If Cisco Unified Communications Manager requires more digits, another en bloc message is used to send the remaining digits from the SIP.
Correct Answer: BD Section: (none) Explanation
QUESTION 11
Refer to Exhibit.

To reach an external number, a user first dials a 9. Which route pattern will be matched if a user dials an international number 011442288223001 and terminates the interdigit timeout?
A. 9.1[2-9]XX[2-9]XXXXXX
B. 9.18[0, 6-8][0, 6-8]XXXXXXX
C. 9.1900XXXXXXX
D. 9.011!
E. 9.011!#

Correct Answer: E Section: (none) Explanation
Explanation/Reference:
QUESTION 12
Which two of these describe Meet-Me conferencing? (Choose two)
A. The conference originator of the conference acts as the controller of the conference and is the only participant who can add or remove other participants.
B. Any participant can add and remove other conference participants.
C. Anyone who has calling privileges to call the directory number while the conference is active can join the conference.
D. Multiple ad hoc conference can be added.
E. A range of directory numbers must be allocated for exclusive use by the conference.
Correct Answer: CE Section: (none) Explanation

QUESTION 13
Managers have asked to be able to have an extension call them back if it is busy when they try to call it. In what two places can this feature be assigned to the Managers phone? (Choose Two)
A. Device Setting > Device Defaults
B. Device Setting > Phone button Template
C. Device Setting > Firmware Load Information.
D. Device Setting > Default Device Profile Configuration.
E. Device Setting > Device Profile.
F. Device Setting > Softkey Template.
Correct Answer: BF Section: (none) Explanation
QUESTION 14
When CUCM is installed, how can the Customer Use the Operating system?
A. GUI and CLI
B. CLI
C. GUI
D. none
E. OS can be accessed by CISCO TAC only
Correct Answer: A Section: (none) Explanation
QUESTION 15
Refer to the Exhibit

Which two of these statements about call lists enabled for Cisco Unified Presence are true? (Choose two)
A. 1001 can watch 1002 B. 1001 cannot watch 1003
C. 1002 can watch 1001
D. 1002 can watch 1003
E. 1003 can watch 1001

Correct Answer: AD Section: (none) Explanation
Explanation/Reference:
QUESTION 16
What is the maximum number of call processing servers supported in a single cluster?
A. 5
B. 8
C. 10
D. 12
E. 20
F. 24
Correct Answer: B Section: (none) Explanation
QUESTION 17
If an IP phone loses connectivity with its primary server and registers with its backup server, what happens when connectivity to the primary server is restored?
A. The IP phone will try to re-establish a connection to the primary server every 90 seconds.
B. The IP phone will continuously try to re-establish a connection with the primary server; if successful, the IP phone will re-register with the primary.
C. Once the IP phone registers with the backup server, the administrator will need to reset the IP phone “First Test, First Pass” -for it to re-register with the primary server.
D. Once connectivity is re-established with the primary server, the IP phone will wait until there have been three successful TCP keepalive exchanges before it will re-register with the primary server.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 18
What happens when the TFTP server is not available?
A. CUCM can’t read phone configurations
B. Phones can’t download configuration
C. Phones need to be restarted
D. TFTP server needs to be restarted
Correct Answer: B Section: (none) Explanation Explanation/Reference:
QUESTION 19
What happens when you try to configure the fourth member of a Cisco Unified CallManager group?
A. Cisco Unified CallManager Administration will display an error and replace the last entered member of the Cisco Unified CallManager group with the new entry.
B. Cisco Unified CallManager Administration will display an error message when you attempt to add the fourth member.
C. The fourth member will be added to the sequential list.
D. The new member will replace the first member on the list.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 20
Which three Cisco Unified CallManager configuration steps are required to support third party SIP phones? (Choose three.)
A. configure the device in Cisco Unified CallManager
B. change the proxy address in the SIP phone to an IP address or the Fully Qualified Domain Name (FQDN) of Cisco Unified CallManager
C. associate the device with the end user
D. configure the phone with the TLS username and password
E. configure the end user in Cisco Unified CallManager
F. add the MAC address of the Cisco Unified CallManager server to the SIP phone configuration page
Correct Answer: ACE Section: (none) Explanation
QUESTION 21
What is the relationship between a Region and a Location?
A. The Region codec parameter is used between a Region and its configured Locations.
B. The Region setting for a Location sets the number of audio and video calls that Location can support.
C. The codec parameter configured in the Region is only used between Regions and Location bandwidth is only used between Locations.
D. The Region codec parameter is combined with Location bandwidth when communicating with other Regions.
Correct Answer: C Section: (none) Explanation
QUESTION 22
How are Cisco Unified CallManager location parameters used?
A. Assign directory numbers to devices as they connect to the IP telephony network
B. Specify the bandwidth used for audio and video calls.
C. Implement call admission control in a centralized call processing deployment.
D. Provide alternate call routing when the primary call path is unavailable
Correct Answer: C Section: (none) Explanation
QUESTION 23
The Lead2pass.com Corporation is experiencing poor, choppy audio quality on voice calls placed across their WAN link to and from Madison. What can be done to the Location parameter for Madison to help alleviate this problem?
A. Nothing, the audio bandwidth Location parameter for Madison is not related to the problem.
B. Increase the audio bandwidth setting in the Location configuration window for Madison.
C. Decrease the audio bandwidth setting in the Location configuration window for Madison.
D. Remove the audio bandwidth parameter in the Location configuration window for Madison.
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 24
What is the purpose of using device pools?
A. to provide an easily modified set of system parameters for the Cisco Unified CallManager server and endpoints
B. to provide all the IP phone parameters required for auto-registration
C. to consolidate the dial plan for a set of IP phones in the same location
D. to provide a convenient way to define a set of common characteristics that can be assigned to devices
Correct Answer: D Section: (none) Explanation
QUESTION 25
Which two SIP issues should be considered when deploying KPML? (Choose two.)
A. Additional MTP resources will be required.
B. There will be significantly more signaling traffic on the network.
C. Additional configuration steps will be required for SIP phone dial rules.
D. Social engineering will be required to educate users about how to dial a call with SIP.
E. There will be additional processing demands on the Cisco Unified Communications Manager server.
Correct Answer: BE Section: (none) Explanation
QUESTION 26
What are the minimum configuration parameters required to manually add an IP phone to Cisco Unified Communications Manager 6.0?
A. MAC address, device pool, and phone button template
B. MAC address, user profile, phone security profile, and phone button template
C. MAC address, device pool, phone security profile, and phone button template
D. MAC address, device profile, user security profile, and phone button template
Correct Answer: C Section: (none) Explanation
QUESTION 27
Which three menu choices will open a window in which you can assign softkey templates? (Choose three.)
A. Device > Phone Configuration
B. Device > Device Settings > Device Profile
C. Service > Service Parameters
D. System > Device Defaults Configuration
E. System > Device Pool Configuration
F. System > Enterprise Parameters
Correct Answer: AB Section: (none) Explanation
QUESTION 28
When an IP phone boots up, which mechanism provides the VLAN ID?
A. CDP
B. DNS
C. DHCP
D. TFTP
E. Option 150
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 29
When a Cisco Unified Communications Manager group has its primary, secondary, and tertiary servers changed, how are those changes propagated to the IP phones registered to the group?
A. The IP phones will automatically register with the new primary server.
B. The IP phones will need to be reset so that a new configuration file can be downloaded from the TFTP server.
C. The primary Cisco Unified Communications Manager server automatically pushes a new configuration file to the IP phones in the affected device pool.
D. The device pools will need to be edited so that the new Cisco Unified Communications Manager group information is applied to the appropriate device pools.
Correct Answer: B Section: (none) Explanation
QUESTION 30
Which three characteristics are used to determine which devices go into a device pool? (Choose three.)
A. Device type
B. Class of service
C. Geographic proximity
D. Extension mobility CSS
E. User hold MOH source
F. auto-registration CSS

Correct Answer: CEF Section: (none) Explanation
QUESTION 31
Which of these is a characteristic of the Cisco Unified Communications Manager Bulk Administration Tool in Cisco Unified Communications Manager 6.0?
A. Cisco Unified Communications Manager Auto-Register Phone Tool is part of Bulk Administration.
B. Cisco Unified Communications Manager BAT needs to be installed from the plug-in page.
C. Cisco Unified Communications Manager BAT pages are available from the Serviceability page.
D. Cisco Unified Communications Manager Auto-Register Phone Tool requires a Customer Response System.
Correct Answer: A Section: (none) Explanation
QUESTION 32
Which three events describe the relationship of an IP phone to its secondary subscriber in a Cisco Unified Communications Manager system? (Choose three.)
A. The IP Phone sends a TCP connect message.
B. The IP Phone sends a TCP keepalive message every 30 seconds.
C. The IP Phone sends a TCP keepalive message every 60 seconds.
D. The IP Phone registers with the primary system when the secondary system is unavailable.
E. The IP Phone attempts to register with the secondary system when the primary system is unavailable.
F. The IP Phone registers with all the Cisco Unified Communications Manager subscribers in the group simultaneously, including the secondary subscriber.
Correct Answer: ABE Section: (none) Explanation
Explanation/Reference:
QUESTION 33
Which three steps need to be performed on a third party SIP phone device when adding it to Cisco Unified Communications Manager 6.0? (Choose three.)
A. Select XML as the method to send the third party SIP phone its configuration file.
B. Add the MAC address of the Cisco Unified Communications Manager server to the SIP phone configuration.
C. Set the directory numbers to match the directory numbers configured in Cisco Unified Communications Manager.
D. Set the digest user ID in the SIP device to match the digest user ID in Cisco Unified Communications Manager.
E. Set the TLS user ID and password in the SIP phone to match the TLS user ID and password in Cisco Unified Communications Manager.
F. Set the proxy address in the SIP phone to match the IP address or fully qualified domain name of Cisco Unified Communications Manager.
Correct Answer: CDF Section: (none) Explanation
QUESTION 34
What are the two steps to configure NTP on a Cisco Unified Communications Manager publisher to support SCCP phones? (Choose two.)
A. Restart the Unified Communications Manager services for the publisher and subscribers on the Unified CallManager Serviceability page.
B. Configure Phone NTP References in Cisco Unified CM Administration.
C. Configure time in Cisco Unified OS Administration.
D. Configure the NTP server in Cisco Unified CM Administration.
E. Configure the NTP server in Cisco Unified OS Administration.
Correct Answer: AE Section: (none) Explanation

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