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Exam A
QUESTION 1
When would the Cisco Supervisor Desktop fail to show an agent that is logged in?
A. The agent is not ready.
B. The agent is not on a call.
C. The agent is an IP phone agent.
D. The agent is not in the team currently being viewed by the supervisor.

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 2
What are three of the fields used in defining a CSQ in IPCC Express Enhanced? (Choose three.)
A. WrapUp Time
B. Service Level
C. Overflow CSQ
D. Agent Name
E. Automatic Work
F. CRS Application

Correct Answer: ABE Section: (none) Explanation
Explanation/Reference:
QUESTION 3
What formula do you use to calculate the number of agentsin a Call Center?

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Exam A
QUESTION 1
Which should you check to verify that you have correct software product versions installed? (Choose four.)
A. Administration Guide
B. Release Notes
C. Software Center
D. Application Administration
E. Compatibility Matrices
F. patch availability
Correct Answer: BDEF Section: (none) Explanation
Explanation/Reference:
QUESTION 2
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Expressagent?

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Exam Description
The pass 4 itsure Cisco 640-864 Interconnecting Cisco Networking Devices Part 2 (ICND2) is the exam associated with the Cisco Certified Network Associate certification. Candidates can prepare for this exam by taking the Interconnecting Cisco Networking Devices Part 2 (ICND2) v1.0 course. This exam tests a candidate’s knowledge and skills required to successfully install, operate, and troubleshoot a small to medium size enterprise branch network. The exam covers topics on VLSM and IPv6 addressing; extending switched networks with VLANs; configuring, verifying and troubleshooting VLANs; the VTP, RSTP, OSPF and EIGRP protocols; determining IP routes; managing IP traffic with access lists; NAT and DHCP; establishing point-to- point connections; and establishing Frame Relay connections.
Exam Topics
The following topics are general guidelines for the content likely to be included on the Interconnecting Cisco Networking Devices Part 2 exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelinesbelow may change at any time without notice.

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Exam A
QUESTION 1
Which two capabilities of NetFlow accounting assist designers with network planning? (Choose two.)
A. the monitoring of processor time on network devices
B. the calculation of packet and byte counts of network traffic
C. the decoding and analyzing of packets
D. the presentation of a time-based view of application usage on the network
E. the monitoring of user network utilization
Correct Answer: BE
QUESTION 2
What isthe benefit of deploying a gatekeeper in an H.323 IP telephony network.?

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Exam Description
The Cisco 640-822 Interconnecting Cisco Networking Devices Part 2 (ICND2) is the exam associated with the Cisco Certified Network Associate certification. Candidates can prepare for this exam by taking the Interconnecting Cisco Networking Devices Part 2 (ICND2) v1.0 course. This exam tests a candidate’s knowledge and skills required to successfully install, operate, and troubleshoot a small to medium size enterprise branch network. The exam covers topics on VLSM and IPv6 addressing; extending switched networks with VLANs; configuring, verifying and troubleshooting VLANs; the VTP, RSTP, OSPF and EIGRP protocols; determining IP routes; managing IP traffic with access lists; NAT and DHCP; establishing point-to- point connections; and establishing Frame Relay connections.

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Exam A
QUESTION 1
Refer to the exhibit.
A junior network engineer has prepared the exhibited configuration file. What two statements are true of
the planned configuration for interface fa0/1? (Choose two.)
A. The two FastEthernet interfaces will require NAT configured on two outside serial interfaces.
B. Address translation on fa0/1 is not required for DMZ Devices to access the Internet.
C. The fa0/1 IP address overlaps with the space used by s0/0.
D. The fa0/1 IP address is invalid for the IP subnet on which it resides.

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Exam A QUESTION 1

To allow or prevent load balancing to network 172.16.3.0/24, which of the following commands could be used in R2? (Choose two.)
A. R2(config-if)#clock rate
B. R2(config-if)#bandwidth
C. R2(config-if)#ip ospf cost
D. R2(config-if)#ip ospf priority
E. R2(config-router)#distance ospf
Correct Answer: BC
QUESTION 2

After the network has converged, what type of messaging, if any, occurs between R3 and R4?
“Pass Any Exam. Any Time.” – www.actualtests.com 2
A. No messages are exchanged
B. Hellos are sent every 10 seconds.

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Exam A
QUESTION 1
A. access-list 101 deny tcp 192.168.1.128 0.0.0.15 192.168.1.5 0.0.0.0 eq 23 access-list 101 premit ip any any
B. access-list 1 deny tcp 192.168.1.128 0.0.0.15 host 192.168.1.5 eq 23 access-list 1 premit ip any any
C. access-list 1 deny tcp 192.168.1.128 0.0.0.255 192.168.1.5 0.0.0.0 eq 21 access-list 1 premit ip any any
D. access-list 101 deny tcp 192.168.1.128 0.0.0.240 192.168.1.5 0.0.0.0 eq 23 access-list 101 premit ip any any
E. access-list 101 deny ip 192.168.1.128 0.0.0.240 192.168.1.5 0.0.0.0 eq 23 access-list 101 premit ip any any
F. access-list 101 deny ip 192.168.1.128 0.0.0.15 192.168.1.5 0.0.0.0 eq 23 access-list 101 premit ip any any
Correct Answer: A
QUESTION 2

A. The VLAN will not be added to the database, but the VLAN 30 information will be passed on s a VLAN to the Switch 2 VLAN database
B. The VLAN will not be added to the database, nor will the VLAN 30 information will be passed on s a VLAN to the Switch 2 VLAN database
C. The VLAN will be added to the database and VLAN 30 will be passed on s a VLAN to add the Switch 2 VLAN database
D. The VLAN will be added to the database, but the VLAN information will not be passed on to the Switch 2 VLAN database
Correct Answer: D QUESTION 3

A. Change the 172.16.2.0/25 and 172.16.2.128/25 subnetworks so that at least two bits are borrowed from the last octet
B. Configure the no ip subnet-zero command on R1, R2 and R3
C. Configure the s0/0 interface on R1 as two sub interface and configure point-to-point links to R2 and R3
D. Dynamic routing protocol such as RIPv2 cannot be used across Frame Relay networks

Correct Answer: C
QUESTION 4

A. deny tcp 172.16.16.0 0.0.0.255 172.17.17.252 0.0.0.0 eq 80 permit ip any any
B. permit ip any any deny tcp 172.16.16.0 0.0.0.255 172.17.17.252 0.0.0.0 eq 80
C. permit ip any any deny tcp 172.17.17.252 0.0.0.0 172.16.16.0 0.0.0.255 eq 80 D. deny tcp 172.17.17.252 0.0.0.0 172.16.16.0 0.0.0.255 eq 80 permit ip any any

Correct Answer: A QUESTION 5

A. They increase the size of collision domains
B. They allow logical grouping of users by function
C. They can enhance network security
D. They increase the size of broadcast while decreasing the number of collision domains
E. They increase the number of broadcast domains while decreasing the size of the broadcast domains
F. They simplify switch administration

Correct Answer: BCE

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QUESTION 6

A. show reload
B. show boot
C. show running-config
D. show version
Correct Answer: D
QUESTION 7

A. to prevent unauthorized Telnet from accessing to a switch port
B. to protect the IP and MAC address of the switch and associated ports
C. to prevent unauthorized hosts from accessing the LAN
D. to block unauthorized access to the switch managment interface over common TCP ports
Correct Answer: C
QUESTION 8

A. The router will forward packets from R3 to R2 to R1
B. The router will forward packets from R3 to R2 to R1 AND from R3 to R1
C. The router will forward packets from R3 to R1 to R2
D. The router will forward packets from R3 to R1
Correct Answer: B
QUESTION 9

A. Add an interface description to the FastEthernet 0/0 interface configuration
B. Apply access-group 14 to interface FastEthernet 0/0
C. Configure the IP address of the FastEthernet 0/0 interface to 10.90.201.1
D. Add access-list 14 permit any ny to the access list configuration
Correct Answer: C
QUESTION 10

A. Replace the straight-through cable with a crossover cable
B. Change the subnet mask of the hosts to /25
C. Change the subnet mask of the hosts to /26
D. Change the address of Workstation A to 192.0.2.15
E. Change the address of Workstation B to 192.0.2.111
Correct Answer: AB
QUESTION 11

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QUESTION 1
Which two elements must you configure on a Cisco Wireless LAN Controller to allow Cisco ISE to authenticate wireless users? (Choose two.)
A. Configure Cisco ISE as a RADIUS authentication server and enter a shared secret.
B. Configure Cisco ISE as a RADIUS accounting server and enter a shared secret.
C. Configure all attached LWAPs to use the configured Cisco ISE node.
D. Configure RADIUS attributesfor each SSID.

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Exam A
QUESTION 1
Which comparison of Mac OS X Server and Windows user account password policy enforcement is TRUE?
A. Mac OS X Server does not let you set inactivity limits on user account passwords, but Windows does.
B. Both Mac OS X Server and Windows allow you to enforce a minimum length for user account passwords.
C. Neither Mac OS X Server nor Windows has a graphical user interface for entering user account password policies.
D. Both Mac OS X Server and Windows require that user account passwords be different from account names.
E. Mac OS X Serverlets you require that account passwords be different from account names, but Windows doesnot.

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