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Exam A
QUESTION 1
What are the three characteristics that govern the type of Cisco Unified Communications Manager deployment model? (Choose three.)
A. number of applications
B. size
C. type of applications
D. network characteristics
E. services provided by the PSTN carrier
F. geographical distribution

Correct Answer: BDF Section: (none) Explanation
Explanation/Reference:
QUESTION 2
Which three of these are characteristics of multicast music on hold? (Choose three.)
A. It uses one-way RTP point-to-point.
B. There is a single user per audio stream.
C. Networks and devices have to support multicast.
D. It increments by IP address for different audio sources.
E. It uses the multicast group address 239.1.1.1 to 239.255.255.254.
F. It uses enterprise parameters to set the codec type or types used by music on hold services

Correct Answer: CDE Section: (none) Explanation
Explanation/Reference:
QUESTION 3
The Bulk Provisioning Service needs to be activated prior to submitting a job through Cisco Unified Communications Manager BAT. Where is the Bulk Provisioning Service activated?
A. Cisco Unified Serviceability Service Activation
B. Cisco Unified OS Administration
C. Cisco Unified CM Administration
D. Cisco Unified Communications Manager Enterprise Parameters
E. Cisco Unified Communications Manager Service Parameters Bulk Provisioning Service

Correct Answer: A Section: (none) Explanation
Explanation/Reference:

QUESTION 4
Refer to the exhibit.
Build Your Dreams PassGuide 642-447 Which of these statements are true?

A. 1001 can watch 1002, but not 1003.
B. 1002 can only watch 1003.
C. 1003 can only watch 1001.
D. 1001 can watch 1002 and 1003.
E. 1002 cannot watch any extension.

Correct Answer: AC Section: (none) Explanation
Explanation/Reference:
QUESTION 5
If an IP phone has a device CSS that permits access to all internal and external numbers, which line CSS, would restrict access to toll free numbers?
A. block local, block international
B. block local, toll free and block international
C. block toll free
D. block local, block long distance, block toll free

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 6
DRAG DROP Build Your Dreams PassGuide 642-447
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 7
Which three of these are considered Cisco Unified Communications Manager Network services?
A. Cisco CallManager
B. Cisco Discovery Protocol
C. Cisco DB Replicator
D. Cisco Unified Communications Manager Administration
E. Cisco TFTP
F. Cisco DirSync

Correct Answer: BCD Section: (none) Explanation Explanation/Reference:
Build Your Dreams PassGuide 642-447

QUESTION 8
Which two of these describe how media resources and audio streams operate with Cisco Unified Communications Manager? (Choose two.)
A. Audio streams are terminated differently depending on the signaling protocol, such as SCCP or SIP.
B. All media resources register with Cisco Unified Communications Manager.
C. Signaling between Cisco Unified Communications Manager and hardware media resources uses the same protocol as the call-signaling type
D. Audio streams are always terminated by media resources.
E. There are no situations in which IP phone-to-IP phone audio streams will go directly between endpoints.

Correct Answer: BD Section: (none) Explanation
Explanation/Reference:
QUESTION 9
Which two of these are required in order for Cisco Unified Communications Manager to support software conferencing? (Choose two.)
A. The Cisco IP Voice Media Streaming Application needs to be activated on the server running the conferencing service in the cluster
B. The service parameter for the Cisco IP Voice Media Streaming Application needs to have Run Flag set to True.
C. The software conference bridge resource needs to be configured in Cisco Unified Communications Manager.
D. The Cisco IP Voice Media Streaming Application needs to be activated for all servers in the cluster.
E. Under the Cisco IP Voice Media Streaming Application parameters, the conference bridge needs to have Run Flag set to True.

Correct Answer: AE Section: (none) Explanation
Explanation/Reference:
QUESTION 10
When A CSV file is created for use with the Cisco Unified Communications Manager Auto-Register Phone Tool, how is the IP phone MAC address configured?
A. A dummy MAC address is entered for each phone in the CSV file.
B. The MAC address is left blank in the CSV file and Cisco Unified Communications Manager BAT imports the CSV file with the Create Dummy MAC Address option selected.
C. When the CSV file is created, the Create Dummy MAC Address option must be selected before the file is uploaded into the Cisco Unified Communications Manager BAT tool.
D. The MAC address is left blank in the CSV file and Cisco Unified Communications Manager Build Your Dreams PassGuide 642-447 BAT queries the Cisco Unified Communications Manager device database for the MAC address that matches the extension created in the CSV file.
Correct Answer: A Section: (none) Explanation

Explanation/Reference:
QUESTION 11
Which three Cisco Unified Communications Manager settings can be used to support IP phone services? (Choose three.)
A. Device Defaults
B. Enterprise Parameters
C. IP Phone Service Configuration window
D. Common Phone Profile
E. Service Parameters
F. Phone Configuration window

Correct Answer: BCF Section: (none) Explanation
Explanation/Reference:
QUESTION 12
If no SIP dial rules are configured on an IP phone, at what point in the collection of digits does a Type A SIP phone send digits to the Cisco Unified Communications Manager? (Choose two.)
A. when the interdigit timer expires
B. when the collected digits match a SIP dial rule
C. when the user presses the Dial softkey
D. as each digit is collected (it is sent for analysis)
E. when the user presses the # key

Correct Answer: AC Section: (none) Explanation
Explanation/Reference:
QUESTION 13
Refer to the exhibit.
Build Your Dreams PassGuide 642-447 There is a translation pattern that prefixes +1 to the calling number 3013013001. Assume the gateway is configured with a calling party transformation CSS that contains the HQ_clng_pty_pt partition. When 3013013001 places a call to the PSTN, what is the caller ID as it egresses the gateway.

A. 3013001
B. 3013013001
C. +13013001
D. +13013013001
E. 13013013001

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 14
Refer to the exhibit.
Build Your Dreams PassGuide 642-447 What is the output displayed on the IP phone when the incoming calling number is 00492288224002?

A. +492288224002
B. +00492288224002
C. +0049I288224002
D. +49128822400
E. +49122288224002
F. +491288224002

Correct Answer: F Section: (none) Explanation
Explanation/Reference:
QUESTION 15
Which two of these are characteristics of multicast music on hold? (Choose two.)
A. It uses one-way RTP point-to-point.
B. There is a single user per audio stream.
C. Networks and devices have to support multicast.
D. It decrements by port number for different audio sources.
E. It uses the multicast group address 239.1.1.1 to 239.255.255.254.
F. It uses service parameters to set the codec type or types that are used by conferencing services

Correct Answer: CE Section: (none) Explanation
Explanation/Reference:
QUESTION 16
Which two Cisco Unified Communications Manager BAT features provide a robust alternative to DRF? (Choose two.)
A. performs bulk transactions for Cisco Unified Communications Manager
B. exports data (phones, users, gateways, and so on); exported files can be modified and re-imported
C. supports globalization
D. has an import and export function that can be used to move data records from one Cisco Unified Communications Manager cluster to another Build Your Dreams PassGuide 642-447
E. exports data (phones, users, gateways, and so on); exported files can be modified and re-imported in the Active Directory database

Correct Answer: AD Section: (none) Explanation
Explanation/Reference:
QUESTION 17
Which information is provided to the IP phone from the TFTP server?
A. the IP address of the DNS server
B. device configuration files and firmware upgrade files
C. time and date information
D. the name resolution protocol that allows IP applications to refer to other systems by logical names instead of IP addresses

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 18
What is the maximum number of call processing servers supported in a single cluster?
A. 5
B. 8
C. 10
D. 12
E. 20
F. 24

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 19
If an IP phone loses connectivity with its primary server and registers with its backup server, what happens when connectivity to the primary server is restored?
A. The IP phone will try to re-establish a connection to the primary server every 90 seconds.
B. The IP phone will continuously try to re-establish a connection with the primary server; if successful, the IP phone will re-register with the primary.
C. Once the IP phone registers with the backup server, the administrator will need to reset the IP phone for it to re-register with the primary server.
D. Once connectivity is re-established with the primary server, the IP phone will wait until there have been three successful TCP keepalive exchanges before it will re-register with the primary server.

Correct Answer: B Section: (none) Explanation Explanation/Reference:
QUESTION 20
Build Your Dreams PassGuide 642-447
DRAG DROP
Correct Answer: A Section: (none) Explanation
Explanation/Reference:

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Cisco 642-447 New Questions:Just Updated Cisco 642-447 Exam with All New Questions from Flydumps

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Flydumps ensures Cisco 642-447 study guide are the newest and valid enough to help you pass the test. Please visit pass4itsure.com and get valid Cisco https://www.pass4itsure.com/642-447.html PDF and VCE exam dumps with free new version.100% valid and success.

Exam A
QUESTION 1
An auto parts retailer would like its six service counter representatives to be able to assist both walk-up customers and telephone customers. Each store has six service counter representatives. Which call distribution algorithm will allow each service counter representative to provide the best customer service?
A. Top Down
B. Circular
C. Longest Idle Time
D. Broadcast
Correct Answer: D Section: (none) Explanation
QUESTION 2
Which three steps must be completed in order to assign a service URL to an IP Phone button? (Choose three.)
A. Add an IP phone service.
B. Assign the IP phone service partition to the CSS of the phone.
C. Create a phone button template that includes a service URL and assign it to the phone.
D. Create a softkey template that includes a service URL and assign it to the phone.
E. Subscribe the phone to the service.
F. Associate a valid user profile with the phone.
Correct Answer: ACE Section: (none) Explanation
QUESTION 3
Which two options describe how the Cisco Unified Communications Manager Auto-Register Phone Tool updates auto-registering IP phones? (Choose two.)
A. An administrator can schedule when auto-registered phones can dial in to the Cisco Unified Communications Manager Auto-Register Phone Tool directory number.
B. A new phone can dial in to the Cisco Unified Communications Manager Auto-Register Phone Tool directory number to manage the device user profile.
C. A new phone can dial in to the Cisco Unified Communications Manager Auto-Register Phone Tool directory number to update its MAC address in Cisco Unified Communications Manager and download the correct configuration file.
D. A replacement phone can dial in to the Cisco Unified Communications Manager Auto-Register Phone Tool directory number to register with Cisco Unified Communications Manager.
E. A replacement phone can dial in to the Cisco Unified Communications Manager Auto-Register Phone Tool directory number to download the configuration for the phone it replaces.
Correct Answer: CE Section: (none) Explanation
Explanation/Reference:
QUESTION 4
Which three functions does the Master Agent perform? (Choose three.)
A. interfaces with the DRS agent on the Administrator PC
B. controls backup and restoration of the system
C. communicates with archive devices
D. executes backup and restore tasks
E. acts as a backup repository
F. stores DRS configuration

Correct Answer: BCF Section: (none) Explanation
Explanation/Reference:
QUESTION 5
Which configuration parameter may need to be adjusted when the Region setting is changed?
A. Device Pool
B. Class of Control
C. AAR Group
D. Location
Correct Answer: D Section: (none) Explanation
QUESTION 6
Refer to the Exhibit.

Which phones can Phone 1 reach?
A. Phone 2
B. Phone 3
C. Phone 4
D. Phone 5
E. Phone 2 and Phone 3
F. Phone 4 and Phone 5
G. Phone 2, Phone 3 and Phone 4
H. Phone 2, Phone 3, Phone 4 and Phone 5

Correct Answer: H Section: (none) Explanation
QUESTION 7
Which of these media resources can be configured in Cisco Unified Communication manager? (Choose Three)
A. MOH Server
B. Voice Termination Point DSP
C. Transcoder
D. Auto Attendant
E. Conference Bridge
Correct Answer: ACE Section: (none) Explanation
Explanation/Reference:
QUESTION 8
Refer to the Exhibit.

A Cisco Unified Communications Manager group is configured with the subscriber (10.1.5.3) listed first and the publisher (10.1.5.2) listed second. Which Cisco Unified Communications Manager is used for incoming calls through an MGCP gateway?
A. the publisher
B. both the publisher and subscriber in a round-robin format.
C. the first server listed in the Cisco Unified Communication Manager group list.
D. the subscriber.

Correct Answer: A Section: (none) Explanation
QUESTION 9
When Cisco Unified Communications Manager software is installed on a Cisco MCS server, which level of access does it provide for the customer to the operating system of the server?
A. CLI and GUI access.
B. CLI access only
C. GUI access only
D. no access.
E. access only through an interface controlled by Cisco TAC
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 10
What are the two benefits of using SIP dial rules on an IP phone? (Choose two)
A. The phone can initiate dialing without sending any signaling messages to Cisco Unified Communications Manager.
B. The phone can detect invalid numbers and play a reorder tone without sending any signaling messages to Cisco Unified Communications Manager.
C. If dialed digits match an entry of a SIP dial rule, the dialed string is sent in a single SIP 200 OK message to Cisco Unified Communications Manager.
D. If Cisco Unified Communications Manager requires more digits, KPML can be used to send the remaining digits from the SIP phone to Cisco Unified Communications Manager one-by-one.
E. If Cisco Unified Communications Manager requires more digits, another en bloc message is used to send the remaining digits from the SIP.
Correct Answer: BD Section: (none) Explanation
QUESTION 11
Refer to Exhibit.

To reach an external number, a user first dials a 9. Which route pattern will be matched if a user dials an international number 011442288223001 and terminates the interdigit timeout?
A. 9.1[2-9]XX[2-9]XXXXXX
B. 9.18[0, 6-8][0, 6-8]XXXXXXX
C. 9.1900XXXXXXX
D. 9.011!
E. 9.011!#

Correct Answer: E Section: (none) Explanation
Explanation/Reference:
QUESTION 12
Which two of these describe Meet-Me conferencing? (Choose two)
A. The conference originator of the conference acts as the controller of the conference and is the only participant who can add or remove other participants.
B. Any participant can add and remove other conference participants.
C. Anyone who has calling privileges to call the directory number while the conference is active can join the conference.
D. Multiple ad hoc conference can be added.
E. A range of directory numbers must be allocated for exclusive use by the conference.
Correct Answer: CE Section: (none) Explanation

QUESTION 13
Managers have asked to be able to have an extension call them back if it is busy when they try to call it. In what two places can this feature be assigned to the Managers phone? (Choose Two)
A. Device Setting > Device Defaults
B. Device Setting > Phone button Template
C. Device Setting > Firmware Load Information.
D. Device Setting > Default Device Profile Configuration.
E. Device Setting > Device Profile.
F. Device Setting > Softkey Template.
Correct Answer: BF Section: (none) Explanation
QUESTION 14
When CUCM is installed, how can the Customer Use the Operating system?
A. GUI and CLI
B. CLI
C. GUI
D. none
E. OS can be accessed by CISCO TAC only
Correct Answer: A Section: (none) Explanation
QUESTION 15
Refer to the Exhibit

Which two of these statements about call lists enabled for Cisco Unified Presence are true? (Choose two)
A. 1001 can watch 1002 B. 1001 cannot watch 1003
C. 1002 can watch 1001
D. 1002 can watch 1003
E. 1003 can watch 1001

Correct Answer: AD Section: (none) Explanation
Explanation/Reference:
QUESTION 16
What is the maximum number of call processing servers supported in a single cluster?
A. 5
B. 8
C. 10
D. 12
E. 20
F. 24
Correct Answer: B Section: (none) Explanation
QUESTION 17
If an IP phone loses connectivity with its primary server and registers with its backup server, what happens when connectivity to the primary server is restored?
A. The IP phone will try to re-establish a connection to the primary server every 90 seconds.
B. The IP phone will continuously try to re-establish a connection with the primary server; if successful, the IP phone will re-register with the primary.
C. Once the IP phone registers with the backup server, the administrator will need to reset the IP phone “First Test, First Pass” -for it to re-register with the primary server.
D. Once connectivity is re-established with the primary server, the IP phone will wait until there have been three successful TCP keepalive exchanges before it will re-register with the primary server.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 18
What happens when the TFTP server is not available?
A. CUCM can’t read phone configurations
B. Phones can’t download configuration
C. Phones need to be restarted
D. TFTP server needs to be restarted
Correct Answer: B Section: (none) Explanation Explanation/Reference:
QUESTION 19
What happens when you try to configure the fourth member of a Cisco Unified CallManager group?
A. Cisco Unified CallManager Administration will display an error and replace the last entered member of the Cisco Unified CallManager group with the new entry.
B. Cisco Unified CallManager Administration will display an error message when you attempt to add the fourth member.
C. The fourth member will be added to the sequential list.
D. The new member will replace the first member on the list.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 20
Which three Cisco Unified CallManager configuration steps are required to support third party SIP phones? (Choose three.)
A. configure the device in Cisco Unified CallManager
B. change the proxy address in the SIP phone to an IP address or the Fully Qualified Domain Name (FQDN) of Cisco Unified CallManager
C. associate the device with the end user
D. configure the phone with the TLS username and password
E. configure the end user in Cisco Unified CallManager
F. add the MAC address of the Cisco Unified CallManager server to the SIP phone configuration page
Correct Answer: ACE Section: (none) Explanation
QUESTION 21
What is the relationship between a Region and a Location?
A. The Region codec parameter is used between a Region and its configured Locations.
B. The Region setting for a Location sets the number of audio and video calls that Location can support.
C. The codec parameter configured in the Region is only used between Regions and Location bandwidth is only used between Locations.
D. The Region codec parameter is combined with Location bandwidth when communicating with other Regions.
Correct Answer: C Section: (none) Explanation
QUESTION 22
How are Cisco Unified CallManager location parameters used?
A. Assign directory numbers to devices as they connect to the IP telephony network
B. Specify the bandwidth used for audio and video calls.
C. Implement call admission control in a centralized call processing deployment.
D. Provide alternate call routing when the primary call path is unavailable
Correct Answer: C Section: (none) Explanation
QUESTION 23
The Lead2pass.com Corporation is experiencing poor, choppy audio quality on voice calls placed across their WAN link to and from Madison. What can be done to the Location parameter for Madison to help alleviate this problem?
A. Nothing, the audio bandwidth Location parameter for Madison is not related to the problem.
B. Increase the audio bandwidth setting in the Location configuration window for Madison.
C. Decrease the audio bandwidth setting in the Location configuration window for Madison.
D. Remove the audio bandwidth parameter in the Location configuration window for Madison.
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 24
What is the purpose of using device pools?
A. to provide an easily modified set of system parameters for the Cisco Unified CallManager server and endpoints
B. to provide all the IP phone parameters required for auto-registration
C. to consolidate the dial plan for a set of IP phones in the same location
D. to provide a convenient way to define a set of common characteristics that can be assigned to devices
Correct Answer: D Section: (none) Explanation
QUESTION 25
Which two SIP issues should be considered when deploying KPML? (Choose two.)
A. Additional MTP resources will be required.
B. There will be significantly more signaling traffic on the network.
C. Additional configuration steps will be required for SIP phone dial rules.
D. Social engineering will be required to educate users about how to dial a call with SIP.
E. There will be additional processing demands on the Cisco Unified Communications Manager server.
Correct Answer: BE Section: (none) Explanation
QUESTION 26
What are the minimum configuration parameters required to manually add an IP phone to Cisco Unified Communications Manager 6.0?
A. MAC address, device pool, and phone button template
B. MAC address, user profile, phone security profile, and phone button template
C. MAC address, device pool, phone security profile, and phone button template
D. MAC address, device profile, user security profile, and phone button template
Correct Answer: C Section: (none) Explanation
QUESTION 27
Which three menu choices will open a window in which you can assign softkey templates? (Choose three.)
A. Device > Phone Configuration
B. Device > Device Settings > Device Profile
C. Service > Service Parameters
D. System > Device Defaults Configuration
E. System > Device Pool Configuration
F. System > Enterprise Parameters
Correct Answer: AB Section: (none) Explanation
QUESTION 28
When an IP phone boots up, which mechanism provides the VLAN ID?
A. CDP
B. DNS
C. DHCP
D. TFTP
E. Option 150
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 29
When a Cisco Unified Communications Manager group has its primary, secondary, and tertiary servers changed, how are those changes propagated to the IP phones registered to the group?
A. The IP phones will automatically register with the new primary server.
B. The IP phones will need to be reset so that a new configuration file can be downloaded from the TFTP server.
C. The primary Cisco Unified Communications Manager server automatically pushes a new configuration file to the IP phones in the affected device pool.
D. The device pools will need to be edited so that the new Cisco Unified Communications Manager group information is applied to the appropriate device pools.
Correct Answer: B Section: (none) Explanation
QUESTION 30
Which three characteristics are used to determine which devices go into a device pool? (Choose three.)
A. Device type
B. Class of service
C. Geographic proximity
D. Extension mobility CSS
E. User hold MOH source
F. auto-registration CSS

Correct Answer: CEF Section: (none) Explanation
QUESTION 31
Which of these is a characteristic of the Cisco Unified Communications Manager Bulk Administration Tool in Cisco Unified Communications Manager 6.0?
A. Cisco Unified Communications Manager Auto-Register Phone Tool is part of Bulk Administration.
B. Cisco Unified Communications Manager BAT needs to be installed from the plug-in page.
C. Cisco Unified Communications Manager BAT pages are available from the Serviceability page.
D. Cisco Unified Communications Manager Auto-Register Phone Tool requires a Customer Response System.
Correct Answer: A Section: (none) Explanation
QUESTION 32
Which three events describe the relationship of an IP phone to its secondary subscriber in a Cisco Unified Communications Manager system? (Choose three.)
A. The IP Phone sends a TCP connect message.
B. The IP Phone sends a TCP keepalive message every 30 seconds.
C. The IP Phone sends a TCP keepalive message every 60 seconds.
D. The IP Phone registers with the primary system when the secondary system is unavailable.
E. The IP Phone attempts to register with the secondary system when the primary system is unavailable.
F. The IP Phone registers with all the Cisco Unified Communications Manager subscribers in the group simultaneously, including the secondary subscriber.
Correct Answer: ABE Section: (none) Explanation
Explanation/Reference:
QUESTION 33
Which three steps need to be performed on a third party SIP phone device when adding it to Cisco Unified Communications Manager 6.0? (Choose three.)
A. Select XML as the method to send the third party SIP phone its configuration file.
B. Add the MAC address of the Cisco Unified Communications Manager server to the SIP phone configuration.
C. Set the directory numbers to match the directory numbers configured in Cisco Unified Communications Manager.
D. Set the digest user ID in the SIP device to match the digest user ID in Cisco Unified Communications Manager.
E. Set the TLS user ID and password in the SIP phone to match the TLS user ID and password in Cisco Unified Communications Manager.
F. Set the proxy address in the SIP phone to match the IP address or fully qualified domain name of Cisco Unified Communications Manager.
Correct Answer: CDF Section: (none) Explanation
QUESTION 34
What are the two steps to configure NTP on a Cisco Unified Communications Manager publisher to support SCCP phones? (Choose two.)
A. Restart the Unified Communications Manager services for the publisher and subscribers on the Unified CallManager Serviceability page.
B. Configure Phone NTP References in Cisco Unified CM Administration.
C. Configure time in Cisco Unified OS Administration.
D. Configure the NTP server in Cisco Unified CM Administration.
E. Configure the NTP server in Cisco Unified OS Administration.
Correct Answer: AE Section: (none) Explanation

 

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Cisco 642-444 New Questions – Recent Updated New Cisco 642-444 Dumps with New PDF & VCE

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Exam A QUESTION 1
What will this translation pattern configuration accomplish?

A. allows the display of the calling number
B. blocks the display of the calling number
C. honors the presentation display of the caller
D. does not change the calling line ID presentation

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 2
Jonas Clark Public Relations Ltd. is having an IP telephony network designed using servers from the Cisco MCS 7835 Series that are each capable of supporting 2500 devices.
The design must accomplish these requirements:
(1)
be cost-effective

(2)
support up to 6500 phones

(3)
provide a minimal level of redundancy
Which configuration requires the fewest number of Cisco Unified CallManagers while still providing acceptable performance?
A. Three Cisco Unified CallManagers: 1 Publisher and TFTP server combined 2 Primary Subscribers
B. Four Cisco Unified CallManagers: 1 Publisher 1 TFTP server 1 Primary Subscriber to cover the Publisher 1 Secondary Subscriber to cover the Primary Subscriber and the TFTP server
C. Five Cisco Unified CallManagers: 1 Publisher 1 TFTP server 3 Primary Subscribers
D. Seven Cisco Unified CallManagers: 1 Publisher 1 TFTP server 3 Primary Subscribers 2 Secondary Subscribers that each cover 2 Primary Subscribers
E. Eight Cisco Unified CallManagers: 1 Publisher 1 TFTP server 3 Primary Subscribers 3 Secondary Subscribers that each cover 1 Primary Subscriber

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 3
You are working with a customer to deploy a pilot network to test how Cisco CallManager interoperates with SIP. Which two components need to be deployed for Cisco CallManager to interoperate with the SIP portion of the network? (Choose two.)
A. Registrar server
B. SIP to H.323 trunk
C. SIP trunk
D. proxy server
E. redirect server
F. location database

Correct Answer: CD Section: (none) Explanation
Explanation/Reference:
QUESTION 4
A user reports poor quality on voice calls and is instructed to select the QRT softkey. How can you access the information generated by this call?
A. use Tools\QRT Viewer under the Cisco CallManager Serviceability page
B. use the perfmon counter application under Administrative Tools
C. use the System\Real-time Monitor Tool under Cisco CallManager Administration
D. use the QRT plug-in on the PC of an administrator

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 5
How many Certificate Authorities may be present in the PKI system on a Cisco Unified CallManager cluster?
A. 1
B. 3
C. 4
D. 6
E. 7
F. 9

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 6
ABC Company has three locations connected via an IP WAN. Each location has a Cisco CallManager cluster, and the headquarters cluster is connected to all other clusters via intercluster trunks. ABC wants to allow up to eight simultaneous calls across the IP WAN. To call between sites, employees dial a 2-digit access code plus the 4-digit extension. If more than eight calls are made, or if the IP WAN is not available, calls should be sent to ABC Company’s preferred long-distance carrier. If the trunk to the long-distance carrier is not available, the local provider should be used. The long-distance carrier requires 10 digits to complete a long-distance call. The local provider requires 11 digits to complete a long-distance call but only 7 digits for local calls.
What is the minimum number of route lists required at the headquarters location?
A. one
B. two
C. three
D. four
E. five
F. six

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 7
You are contacted by your customer who has deployed a Cisco Unified CallManager cluster. They received an e-mail warning about a critical Microsoft operating system vulnerability that may impact their Cisco Unified CallManager cluster. What should you tell the customer to do about this e-mail warning?
A. Verify that the latest Microsoft and Cisco operating system patches have been applied to the cluster and then go to both Cisco and Microsoft and download and apply the patches that are specific to the latest vulnerability.
B. Verify that the latest Cisco operating system patches have been applied. Then, wait 24 hours to determine if the warning results in a critical hot fix patch by Cisco and use this patch to update the cluster. Otherwise, wait for the next monthly operating system service release.
C. Verify that the latest Cisco operating system patches have been applied, then wait for the next monthly operating system service release and update the cluster.
D. Verify the latest Cisco operating system patches have been applied and use the Cisco Security Agent to download and apply the patches related to the new vulnerability to the cluster.

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 8
Which service must be activated on a Cisco Unified CallManager subscriber to support Attendant Console?
A. Cisco IPIVR Short Message
B. Cisco Database Layer Monitor
C. Cisco IP Voice Media Streaming
D. Cisco Telephony Call Dispatcher

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 9
The Thacher Medical Group uses a centralized call-processing environment.
They have not configured a locations-based CAC. As a result, when four calls are in progress they have consumed the entire bandwidth for a link.
What occurs when a fifth call is attempted?
A. The fifth caller hears a fast busy.
B. All five calls proceed but with poor quality.
C. The first-placed call loses quality since the fifth call gets bandwidth priority.
D. The fifth caller waits for several seconds after the call is dialed to receive a connection and then hears echo.

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 10
You are working with a customer to develop the methodology to secure IP Phones at their new research facility. They will be providing IP Phones in their lobby for vendor and guest use. Which two of these IP Phone hardening methods should be applied to these devices? (Choose two.)
A. Enable GARP.
B. Disable PC port on phone.
C. Use signed IP phone firmware.
D. Disable the Directory button.
E. Disable the Services button on the IP phone.

Correct Answer: BC Section: (none) Explanation
Explanation/Reference:
QUESTION 11
Which two items are true concerning Phone Hardening tasks? (Choose two.)
A. GARPs can be allowed in order to monitor phone access more closely.
B. Disabling PC Voice VLAN Access will cause packets received from the PC port that use voice VLAN functionality to drop.
C. Disabling Setting Access prohibits access to all options that normally display when pressing the settings button on the phone.
D. Disabling Setting Access automatically sets the current Contrast, Ring Type, Network Configuration, Model Information, Status, and Volume settings to the default for that phone.
E. By default, Cisco Unified CallManager disables the PC port on all Cisco IP phones that have a PC port. It is possible to enable the PC Port setting in the Phone Configuration window of Cisco Unified CallManager Administration.

Correct Answer: BC Section: (none) Explanation
Explanation/Reference:
QUESTION 12
Which two of these tools can be used to reestablish a Cisco CallManager cluster SQL subscription? (Choose two.)
A. DNA
B. RTMT
C. DBLHelper
D. SQL Server Service Manager
E. SQL Server Enterprise Manager

Correct Answer: CE Section: (none) Explanation
Explanation/Reference:
QUESTION 13
Which two of these statements are true once MLA has been enabled on a Cisco Unified CallManager server? (Choose two.)
A. Both the administrator accounts and the MLA accounts are active.
B. The CCM Administrator is the only user that can log in the first time after installation.
C. The Windows NT administrator account has no access rights to Cisco Unified CallManager administration anymore.
D. Only the Windows domain username and password are active until MLA has been authenticated to Cisco Unified CallManager.
E. The LDAP directory username and password remain active after MLA has been configured.

Correct Answer: BC Section: (none) Explanation
Explanation/Reference:
QUESTION 14
Which three of these statements must be true when installing the TAPS? (Choose three.)
A. DHCP is disabled.
B. The Cisco CRS server is configured.
C. The Windows 2000 Services window is open.
D. The publisher database for Cisco CallManager is running.
E. The latest BAT is installed on the publisher database server.
F. Windows Terminal Services may be used to install TAPS.

Correct Answer: BDE Section: (none) Explanation
Explanation/Reference:
QUESTION 15
The Bonhomme Richard Shipping Consortium has a Cisco Unified CallManager cluster that contains one publisher and three subscribers. What will happen when the publisher fails and then recovers?
A. CDRs will be collected by the subscribers and will be uploaded to the publisher.
B. The primary subscriber will become the publisher and will upload configuration updates to the publisher.
C. Updates to the Cisco Unified CallManager configuration on the subscribers will be accepted and will be uploaded to the publisher.
D. CDRs will be posted to the secondary subscriber, which will upload them to the publisher via the primary subscriber in order to validate authenticity.

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 16
Which four of these items can be obtained from Call Detail Records? (Choose four.)
A. quality of service information
B. call duration
C. Client Matter Codes
D. circuit utilization
E. blocked call attempts
F. malicious call information
Correct Answer: ABCF Section: (none) Explanation

Explanation/Reference:
QUESTION 17
Refer to the exhibit. What CSS should be assigned to a phone in the Phones partition to block calls to International numbers while allowing all other calls?

A. CSS A
B. CSS B
C. CSS C
D. CSS D

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 18
An IP phone user has dialed “15152412232”. Which of the following route patterns will be used?
A. 1515[^0-1]4[123]+
B. 1515[^0-2]4[012]+
C. 1515[^0-1]41[2232]
D. 1515[^0-2]412[012]+
E. will not match any of these patterns

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 19
How is a backup target changed to a backup server?
A. Modify the BARS service parameter from Target to Server.
B. Uninstall BARS and reinstall as a backup server.
C. Use BARS administration to change from Target to Server.
D. Use BARS administration to delete the destination target.

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 20
Which two of these options can you use to prevent toll fraud? (Choose two.)
A. Call Forward CSS
B. IPSec encryption
C. MLA
D. forced authentication codes
E. Call Transfer CSS

Correct Answer: AD Section: (none) Explanation
Explanation/Reference:
QUESTION 21
Which configuration parameter may need to be adjusted when the Region setting is changed?
A. Region
B. Location
C. Device Pool
D. AAR Group
E. Class of Control

Correct Answer: B Section: (none) Explanation
Explanation/Reference: QUESTION 22
Which three options are capabilities of the RTMT? (Choose three.)
A. It monitors call quality through SNMP MIBs.
B. It generates daily reports on system resources.
C. It monitors a preconfigured set of management objects.
D. It stores each H.323 gateway as a device in an H.323 table.
E. It has the capability to generate e-mail alerts when thresholds are exceeded.
F. It records device-level or port-level information in the gatekeeper table, based on Cisco Unified CallManager alarms.

Correct Answer: BCE Section: (none) Explanation
Explanation/Reference:
QUESTION 23
An auto parts retailer would like their service counter representatives to be able to assist both walk-up customers and telephone customers. Each store has six service counter representatives.
Which call distribution algorithm will allow each service counter representative to provide the best customer service?
A. Top Down
B. Circular
C. Longest Idle Time
D. Broadcast

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 24
Drop A.

B.
C.
D.

Correct Answer: Section: (none) Explanation
Explanation/Reference:
QUESTION 25
Which type of certificate is used by Cisco Unified CallManager to authenticate with supported Cisco IP phones?
A. self-signed
B. external CA
C. Cisco Manufacturing CA
D. Cisco Unified CallManager CA, Proxy Function, or external CA

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 26
Which of these options will prevent a device from being able to initiate conferences?
A. Exclude the conference media resource partitions from the CSS.
B. Exclude the conference media resources from all MRGs.
C. Place all conference media resources in MRGs and exclude these MRGs from the MRGL.
D. Remove the default MRGL from the device pool.

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 27
The Burgoyne Outdoor Guide Association is using a Cisco Unified CallManager cluster that consists of a publisher and two subscribers. It is supporting 2000 IP phones with 1:1 redundancy.
Which service should be enabled on the publisher?
A. Cisco TFTP server
B. Cisco Unified CallManager service
C. Cisco FTP redundancy manager
D. Cisco Telephony Call Dispatcher

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 28
Which two steps must a user take to use a prepared stock quote XML application on an IP Phone? (Choose two.)
A. Initiate an application TFTP request.
B. Dial the directory number for the service.
C. Use the Settings button to activate the application on the Phone.
D. Select the Services button and choose the stock option application.
E. Request that the administrator add their directory number to the application list.
F. Either the Cisco CallManager administrator or the user needs to subscribe the Phone to the service through the User Options web page.

Correct Answer: DF Section: (none) Explanation
Explanation/Reference:
QUESTION 29
Drop A.

B.
C.
D.

Correct Answer: Section: (none) Explanation
Explanation/Reference:
QUESTION 30
What may occur if the Location audio bandwidth parameter is set too low?
A. The link may be underutilized.
B. All calls may experience poor voice quality.
C. Some calls may experience poor voice quality.
D. Undesirable codecs may be used to save bandwidth.

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 31
Which three of these options correctly describe the role of a subscriber in a Cisco CallManager cluster? (Choose three.)
A. replicates database to other Cisco CallManager servers
B. maintains read-only copies of the configuration database
C. processes IP telephony calls
D. collects CDRs
E. can have only one in a Cisco CallManager cluster
F. maintains writeable copy of the configuration database

Correct Answer: BCD Section: (none) Explanation
Explanation/Reference:
QUESTION 32
Chew Stone Masonry uses Cisco Unified CallManager and is considering implementing hot desking at their new quarry office. They also plan to use standard Cisco IP phones.
Which Cisco Unified CallManager option will allow this capability?
A. CRS
B. IPMA
C. soft phone
D. extension mobility
E. IPIVR on the Cisco Unified CallManager Publisher
F. IPIVR on the Cisco Unified CallManager Primary Server

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 33
A dial plan uses six-digit numbers where the first two digits are an access code and the last four digits are an extension. Access codes must begin with 7 or 8 and the second digit cannot be 0, 1, 5, or 9. Which two route patterns will support this dial-plan requirement? (Choose two.)
A. [78][2-4,6-8].XXXX
B. [7-8][^0159].XXXX
C. [^0-6,9][2-4,6-8].XXXX
D. [^0-69][2-4678].XXXX
E. [^78][^234678].XXXX

Correct Answer: BD Section: (none) Explanation
Explanation/Reference:
QUESTION 34
A Cisco CallManager cluster contains one publisher and four subscribers. If the publisher is unavailable, which three of these statements are true? (Choose three.)
A. The Microsoft SQL Server 2000 database automatically locks.
B. New Cisco CallManager devices can be configured.
C. The Microsoft SQL Server 2000 will save configuration changes on subscribers to be uploaded to the publisher when available.
D. CDR collection is temporarily suspended on subscribers.
E. All IP telephony devices continue to operate.
F. Available Cisco CallManagers work from the local backup database.

Correct Answer: AEF Section: (none) Explanation
Explanation/Reference:
QUESTION 35
Which four characteristics would typically be used to define a device pool? (Choose four.)
A. geographic proximity
B. common use of codecs
C. common MOH source
D. common device type
E. common class of service
F. common calling search spaces for auto-registration

Correct Answer: ABCF Section: (none) Explanation
Explanation/Reference:
QUESTION 36
What best describes the function of transformations?
A. redirect calls
B. configure and revise discard digits
C. identify and define the tags and operatives used in route filters
D. allow the call-routing component to modify either the calling number or the dialed digits of a call

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 37
Based on the following dial-plan rules, what is the minimum number of partitions that must be defined?
All employees can call local and service numbers.
Managers can call long distance and international numbers.
Executives can call all numbers.
Only administrative assistants can call executives.
Incoming calls can only be routed to IP phones.

A. 3
B. 4
C. 5
D. 6

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 38
What method of Call Admission Control (CAC) is used for centralized call processing?
A. locations
B. regions
C. gatekeeper
D. H.225
E. gateway
F. H.323

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 39
Drop

A.
B.
C.
D.

Correct Answer: Section: (none) Explanation
Explanation/Reference:
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Exam A
QUESTION 1
You are working with a potential customer that would like to integrate its existing PBX telephone system into its IP network. The accompanying figure shows that the customer has two offices that need to be connected to the IP network so that the customer can exchange telephone calls without using the PSTN. Both PBXs are currently connected to T1 ISDN circuits.
Which signaling type will allow you to support your customer?

A. QSIG
B. CCS
C. CAS
D. T-CCS
E. E&M
F. FXO

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 2
You are meeting with a customer that has deployed IP telephony at their headquarters location. They would like to roll out IP telephony to their regional office as well. They are now using the G.711 codec at headquarters. They want to be able to maximize the number of calls carried without impacting voice quality or forcing a WAN upgrade. Which codec would be appropriate for their WAN?
A. G.726
B. G.723.1
C. G.711
D. G.729B

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 3
Refer to the exhibit. Users are not able to complete a call from 678-555-1212 to 770-555-1111. What is the correct diagnosis for the problem?

A. incorrect dial-peer statement in Router 1
B. incorrect port statement in Router 1 pots dial peer
C. incorrect session-target statement in Router 2
D. incorrect destination-pattern in Router 1

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 4
You have been forwarded some questions by a prospective VoIP customer who would like to know the Cisco default sample size for the G.729 codec. What is it?
A. 40 ms
B. 30 ms
C. 20 ms
D. 10 ms

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 5
Examine the example output.
hostname GW1 ! interface Ethernet 0/0 ip address 172.16.2.1 255.255.255.0 h323-gateway voip interface h323-gateway voip id GK1-zone1.abc.com abc.com ipaddr 172.16.2.2 h323-gateway voip h323-id GW1 h323-gateway voip bind srcaddr 172.16.2.1 ! dial-peer voice 1 voip destination-pattern 1212.
session-target ras ! dial-peer voice 2 pots destination-pattern 2125551212 no register e164 ! end
Choose the command that will restore communication with gatekeeper functionality to this device.
A. h323-gateway voip h323-id GK1
B. gateway
C. h323-gateway voip bind srcaddr 172.16.2.2
D. h323-gateway voip GW1-zone2.abc.com abc.com ipaddr 172.16.2.1

Correct Answer: B Section: (none) Explanation
Explanation/Reference:

QUESTION 6
Which preference key word assigns top precedence to a dial peer in a hunt-group?
A. 0
B. priority
C. 1
D. high

Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 7

You are working with a potential customer that would like to integrate its existing PBX telephone system into its IP network. The accompanying figure shows that the customer has two offices that need to be connected to the IP network so that the customer can exchange telephone calls without using the PSTN. Both PBXs use Wink-Start signaling.
Which signaling type will allow you to support the customer?

A. QSIG
B. CCS
C. CAS
D. T-CCS
E. E&M
F. FXO

Correct Answer: E Section: (none) Explanation
Explanation/Reference:
QUESTION 8
A 9 digit number must be dialed to reach numbers on the PSTN. What process makes sure that the first digit 9 is not transmitted as part of the called number?
A. digit alternating
B. digit masking
C. digit manipulation
D. digit seizing

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 9
What is the E.164 numbering plan?
A. a proprietary PBX number plan
B. the IETF North American number plan
C. the European PBX standard telephony number plan
D. the ITU worldwide number plan

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 10
Refer to the exhibit. What is the minimum WAN bandwidth required to support three simultaneous VoIP calls in this network?

A. 19,200 bps
B. 51,600 bps
C. 79,200 bps
D. 247,200 bps

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 11
In the connection between a Cisco router and an E&M port on a PBX, which side is generally the Cisco side?
A. loop start
B. trunk circuit
C. switch port
D. signaling unit

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 12
Which dial plan characteristic shows the most obvious improvement by dropping a number translation step?
A. availability
B. post-dial delay
C. scalability
D. hierarchical design

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 13
What are two basic parameters needed to setup a dial peer connected to the PSTN? (Choose two.)
A. voice port
B. signaling type
C. interface bandwidth
D. destination pattern

Correct Answer: AD Section: (none) Explanation
Explanation/Reference:
QUESTION 14
Which device is used to allow an H.323 stream to transit a firewall?
A. gatekeeper
B. gateway
C. proxy
D. MCU

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 15
You are working with your customer in their lab to test the effect of jitter on voice quality. You have set the maximum playout delay to 40 ms on the voice enabled routers. What will be the impact on voice quality if after severe congestion the playout buffer empties and the source sends packets to the buffer faster than they are leaving?
A. There will be no noticeable drop in quality.
B. The jitter buffer will adapt to the faster-arriving packets by expanding the buffer size.
C. The jitter buffer will speed up delivery of packets to the DSP so that packets are not dropped.
D. After the jitter buffer fills up, subsequent packets are discarded.

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 16
Refer to the exhibit. Your customer wants to converge voice and data on the existing T1 Frame Relay WAN link between New York and Atlanta. The customer has allocated 25 percent of the WAN link for routing updates and other overhead. You are using 6 bytes of overhead for Frame Relay, no cRTP, and the G.729 codec.
How many calls could be placed on this link?

A. two
B. three
C. four
D. five
E. six
F. seven

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 17
In a VoIP environment when speech samples are framed every 20 ms, a payload of 20 bytes is generated. Assuming a total packet length of 60 bytes, what is the length of the packet header if cRTP is deployed without redundancy checks?
A. 1 byte
B. 2 bytes
C. 3 bytes
D. 4 bytes
E. 20 bytes
F. 40 bytes

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 18
You have a customer that is interested in determining the number of VoIP calls their Frame Relay WAN links can support. Each of their Frame Relay WAN links has 84 kbps of bandwidth available outside all other applications and overhead. How many G.729 calls using the 8 kbps codec and 20 byte sample size can be supported?
A. 1
B. 2
C. 3
D. 4

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 19
You are working with a potential customer that would like to integrate its existing PBX telephone system into its IP network. The accompanying figure shows that the customer has two offices that need to be connected to the IP network so that the customer can exchange telephone calls without using the PSTN. Both PBXs use an in-band signaling type.
Which signaling type will allow you to support your customer?

A. QSIG
B. CCS
C. CAS
D. T-CCS
E. E&M
F. FXO

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 20
A network has the following characteristics:
?the use of the G.711 codec with a codec speed of 64 kbps ?a 160-byte sample size ?the use of Frame Relay without compressed Real-Time Transport Protocol (CRTP) ?FRF.12 with 6 bytes of overhead
What minimum WAN bandwidth would be required to support three simultaneous VoIP calls?
A. 247200 bps
B. 19200 bps
C. 79200 bps D. 51600 bps

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 21
At what point does the MGCP call agent release the setup of the call path to the residential gateways?
A. after the call agent has been notified that an event occurred at the source residential gateway
B. after the call agent has been notified of an event and has instructed the source residential gateway to create a connection
C. does not release call path setup
D. after the call agent has sent a connection request to both the source and destination and has relayed a modify-connection request to the source so that the source and destination can set up the call path
E. after the call agent has forwarded session description protocol information to the destination from the source and has sent a modify connection to the destination and a create-connection request to the source

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 22
Refer to the exhibit. You have been asked to configure a dial peer on R2 that will match only the extensions of the four telephones attached. Which dial-peer statement will you use?

A. dial-peer voice 1 pots destination-pattern 5552.[0-5]0
B. dial-peer voice 1 pots destination pattern 5552[5-6].0
C. dial-peer voice 1 pots destination-pattern 555[2-5][56]
D. dial-peer voice 1 pots destination-pattern 5552[5-6][05]0

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 23
King’s Mountain Cable has a pair of voice enabled routers capable of supporting only high complexity codecs. They need to conserve bandwidth on WAN links without major impact to call quality. Which two codecs satisfy these requirements? (Choose two.)
A. G.729
B. G.729a
C. G.729b
D. G.729ab

Correct Answer: BD Section: (none) Explanation
Explanation/Reference:
QUESTION 24
Which gateway interface connects to the standard station port of a PBX?
A. FXS
B. E&M
C. POTS
D. FXO

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 25
Your customer has forwarded this diagram and configuration. The customer wishes to have a connection between its PBXs, a connection that is created and dropped as required. There is one configuration statement missing from each router. What are the two missing statements? (Choose two.)

A. connection trunk 2015551000404555?
B. connection trunk 4045551200
C. connection tie-line 4045551200
D. connection tie-line 404555?
E. connection tie-line 2015551000
F. connection trunk

Correct Answer: CE Section: (none) Explanation
Explanation/Reference:
QUESTION 26
Refer to the exhibit. What is the minimum WAN bandwidth required to support three simultaneous VoIP calls in this network?

A. 19,200 bps
B. 51,600 bps
C. 79,200 bps
D. 247,200 bps

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 27
Which process changes an internal extension into a fully qualified external PSTN number before matching to a dial peer?
A. digit masking
B. forward digits
C. number expansion
D. prefix extension

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 28
Which type of signaling is DTMF?
A. supervisory
B. route
C. informational
D. address

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 29
Which type of delay is caused when large data packets block voice packets from the outbound interface?
A. queuing delay
B. serialization delay
C. propagation delay
D. packetization delay

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 30
Drop

A.
B.
C.
D.

Correct Answer: Section: (none) Explanation
Explanation/Reference:

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Exam A
QUESTION 1
You have a pair of voice enabled routers that have the capability of supporting only high complexity codecs. You need to conserve bandwidth on WAN links without major impact to call quality. Which codecs will satisfy these requirements? (Choose two.)
A. G.729
B. G.729A
C. G.729B
D. G.729.AB

Correct Answer: AC Section: (none) Explanation
Explanation/Reference:
QUESTION 2
When does the MGCP call agent release the setup of the call path to the residential gateways?
A. after the call agent has been notified that an event occurred at the source residential gateway
B. after the call agent has been notified of an event and has instructed the source residential gateway to create a connection
C. The call agent is never out of the call path setup.
D. after the call agent has sent a connection request to both the source and destination and has relayed a modify-connection request to the source so that the source and destination can set up the call path
E. ater the call agent has forwarded session description protocol information to the destination from the source and has sent a modify connection to the destination and a create-connection request to the source

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 3
The following are the original dial peer configurations for routers R1 and R2:R1:dial-peer voice 20 voipdestination-pattern 408…….session target ipv4:192.168.2.254!R2:dial-peer voice 21 potsdestination-pattern 4085554321port 1/0/1!Which phones can call to the other?

A. Only Phone A can call Phone B.
B. Only Phone B can call Phone A.
C. Both phones can call each other.
D. Neither phone can call the other.

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 4
Examine the following PBX system parameters: The calling side seizes the line by going off-hook on its E-lead and sends information as DTMF digits. The voice path is 4-wires, and the voice enabled router is in another building from the PBX.Select the correct set of commands to allow communication between a voice enabled router and a PBX.
A. voice port 1/0/0 signal immediate-start operation 4-wire type 2
B. voice-port 1/0/0 signal delay-dial operation 4-wire type 1
C. voice port 1/0/0 signal wink-start operation 4-wire type 3
D. voice port 1/0/0 signal immediate-start operation 4-wire type 4

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 5
Which device is used to allow an H.323 stream to transit a firewall?
A. gatekeeper
B. gateway
C. proxy
D. MCU

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 6
One voice packet is lost between Phone A and Phone B. What will be the result to the listener?

A. The call is terminated.
B. The listener will experience a gap in the received audio stream.
C. The listener will hear the audio normally. Packet loss concealment will make the loss inaudible.
D. The listener will hear the audio out of order when the lost packet is retransmitted.

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 7
Refer to the graphic for IP addresses and telephone numbers. You are working with a customer that is opening a small sales office in London. You would like to be able to have the user in London be able to dial into the PBX in New York over the IP WAN. The New York PBX uses loop start, a two-wire operation, and DTMF dialing. Please choose the correct FXO port configuration for New York.

A. voice-port 1/0/0 signal loop-start operation 2-wire dial-type dtmf
B. voice-port 1/1/1 destination 2015551212 signal loop-start operation 2-wire type 1 dial-type dtmf
C. voice port 1/0/0 session target ipv4:172.16.1.1 destination 2015551212 signal loop-start operation 2-wire dial-type dtmf

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 8
Which statement is true about the MGCP call agent?
A. acts only as a recorder of call details
B. provides only call signaling and call setup
C. manages all aspects of the call and voice stream
D. monitors the quality of each call after setup

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 9
What is the E.164 numbering plan?
A. a proprietary PBX number plan
B. the IETF North American number plan
C. the European PBX standard telephony number plan
D. the ITU worldwide number plan

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 10
Refer to the exhibit. You have been asked to configure a dial peer on R2 that will match only the extensions of the four telephones attached. Which dial-peer statement will you use?

A. dial-peer voice 1 pots destination-pattern 5552.[0-5]0
B. dial-peer voice 1 pots destination pattern 5552[5-6].0
C. dial-peer voice 1 pots destination-pattern 555[2-5][56]
D. dial-peer voice 1 pots destination-pattern 5552[5-6][05]0

Correct Answer: D Section: (none) Explanation
Explanation/Reference: QUESTION 11
You are working with a potential customer that would like to integrate its existing PBX telephone system into its IP network. The accompanying figure shows that the customer has two offices that need to be connected to the IP network so that the customer can exchange telephone calls without using the PSTN. Both PBXs use a proprietary signaling type.Which signaling type will allow you to support your customer?

A. E&M
B. CCS
C. CAS
D. T-CCS
E. FXO
F. FXS

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 12
What are the three components in an MGCP environment? (Choose three.)
A. gateway
B. gatekeeper
C. endpoint
D. call agent
E. proxy server

Correct Answer: ACD Section: (none) Explanation
Explanation/Reference:

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Exam A
QUESTION 1
You are the voice technician at Certkiller . Certkiller has its offices in Great Britain. You need to install a
Cisco router to support IP Telephony services with direct-connected analog phones. You need to emulate
the local PSTN provider.
What FXS port parameter do you need to change?

A. Pulse
B. Signal
C. Cptone
D. Busyout
E. Description
Correct Answer: C Section: (none) Explanation
QUESTION 2
Certkiller distributes computer components and has warehouses in New York and Chicago. Headquarters is located in Washington, DC. To keep costs low, all inside sales associates are located at headquarters. Your want to provide a direct analog telephone connection to the inside sales teams from the pick-up counters at the warehouses. This connection should not require the inside sales teams to dial any digits. One of the warehouses is having a problem with their sales phone. You receive the following output: altwhse#show voice port 1/0:1 Foreign Exchange Office Type of VoicePort is E&M Operation State is DORMANT Administrative State is UP The Last Interface Down Failure Cause is Administrative Shutdown Description is not set Noise Regeneration is enabled Non Linear Processing is enabled Music On Hold Threshold is Set to -38 dBm In Gain is Set to 0 dB Out Attenuation is Set to 0 dB Echo Cancellation is enabled Echo Cancel Coverage is set to 8 ms Connection Mode is plar Connection Number is 2000 Initial Time Out is set to 10 s Interdigit Time Out is set to 10 s Ringing Time Out is set to 180 s Region Tone is set for US What is the cause of the problem?
A. VoicePort type is incorrect.
B. Echo cancellation is enabled.
C. Connection Number is not required.
D. Interdigit Time Out is set to 10 seconds.
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 3
You are the Voice technician at Certkiller . Your newly appointed Certkiller trainee wants to know what types of trunks Cisco support with the connection trunk command. What will your reply be? (Choose three)
A. FXS to FXS trunks, FXS to FXO trunks, and FXS to E&M trunks
B. FXS to FXS trunks, FXS to FXO trunks, and E&M to E&M trunks
C. FXS to FXS trunks, FXO to FXO trunks, and E&M to E&M trunks
D. FXO to FXS trunks, FXO to FXO trunks, and E&M to E&M trunks
E. FXS to FXS trunks, FXS to E&M trunks, and E&M to E&M trunks

Correct Answer: B Section: (none) Explanation
QUESTION 4
What happens if no incoming dial peer matches a router or gateway?
A. The incoming call leg takes an alternate path.
B. The incoming call leg matches the default dial peer.
C. The incoming call leg sends a busy to the originator.
D. The incoming call leg is denied and the call is dropped.
Correct Answer: B Section: (none) Explanation
QUESTION 5
You are the network engineer at Certkiller . Certkiller has its headquarters in New York and a branch office in New Hamshire. You want to configure a permanent connection between the PBX at headquarters and the PBX at the branch office. The following configuration is used at the New York site: destination-pattern 20 port 1.0:1 destination-pattern 41 session target ipv4:10.2.0.20 The following configuration is used at the New Hamshire site: destination-pattern 41 port 1.0:1
dial-peer voice 41 voip destination-pattern 20 session target ipv4:10.4.1.41 What must be added to the voice port configuration at the New York site?
A. connection trunk 20
B. connection trunk 41
C. connection tie-line 20
D. connection tie-line 41
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
Explanation:
You must specify the same number in the connection trunk voice port command as in the appropriate dial
peer destination-pattern command in order to create a permanent trunk.

QUESTION 6
Certkiller sells managed IP Phone service to businesses in multi-tenant units. Certkiller has POPs in many
cities, so all of their dial peer patterns are based on 10 digit numbers.
Users dial 9 for local calls, followed by the 7 digital local number.
The following dial peer has been configured in a New York POP:
destination-pattern 595
port 1/0:24
A user dials a local number, 94422.
What command must be configured in the gateway to allow the call to complete?

A. prefix 595
B. forward-digits 7
C. rule 1 9…….595…….

D. forward 9…….595…….

E. num-exp 9…….595…….
Correct Answer: E Section: (none) Explanation
Explanation/Reference:
QUESTION 7
You are the Voice technician at Certkiller . Your newly appointed Certkiller trainee wants to know what
configuration would define a destination pattern for all of the 1000 and 2000 range of extensions starting
with the numbers 555.
What will your reply be?

A. 5551…
B. 5552…
C. 555[1-2]…
D. 555[100-200]…
E. 555[1000-2000]…
Correct Answer: C Section: (none) Explanation
QUESTION 8
You are the Voice technician at Certkiller . The Certkiller network uses RTCP. Your newly appointed
Certkiller trainee wants to know what RTCP does.
What will your reply be?

A. It provides independent services irrespective of RTP.
B. It provides compression techniques to save bandwidth.
C. It provides in-band control information for an RTP flow.
D. It provides out-of-band control information for an RTP flow.
Correct Answer: D Section: (none) Explanation
Explanation/Reference:
Explanation:
RTCP provides out-of-band control information for an RTP flow.

QUESTION 9
You are the Voice technician at Certkiller . The Certkiller network uses VoIP. Your newly appointed Certkiller trainee wants to know what the disadvantage of using VoIP rather than VoFR or VoATM are. What will your reply be?
A. Data can arrive out of sequence.
B. Networks are complicated to design.
C. Data units can arrive out of sequence.
D. Network failures are not automatically found.
Correct Answer: C Section: (none) Explanation
QUESTION 10
You are the network engineer at Certkiller . You have configured real-time call control processing on the
Certkiller VoIP network. You want to verify this configuration.
What command should you use?

A. debug voip rtcp
B. debug call control
C. debug voip ccapi inout
D. debug voip call control
E. debug voice call control
Correct Answer: C Section: (none) Explanation
QUESTION 11
You are the network engineer at Certkiller . Your newly appointed Certkiller trainee wants to know what a
voice gateway is.
What will your reply be?

A. It is a device that connects two dissimilar networks.
B. It is a device that transports voice and restricts data.
C. It is a device that can support only a distributed call processing model.
D. It is a device that cannot be connected to the traditional PSTN network.
Correct Answer: B Section: (none) Explanation
QUESTION 12
Certkiller has its headquarters in New York and branch offices in Delaware, Detroit and Denver. Each office has an analog phone at each location. These phones are connected to an FXS port on the on-site router. The Finance department at the Denver office is unable to make any phone class from these analog phones. You receive the following output: 2611#s voice port 1/0/0 Foreign Exchange Station 1/0/0 Slot is 1, Sub-unit is 0, Port is 0 Type of VoicePort is FXS Operation State is DORMANT Administrative State is UP No Interface Down Failure Description is not set Noise Regeneration is enabled Non Linear Processing is enabled Non Linear Mute is disabled Non Linear Threshold is -21 dB Music On Hold Threshold is Set to 38 dBm In Gain is Set to 0 dB Out Attention is Set to 3 dB Echo Cancellation is enabled Echo Cancellation NLP mute is disabled Echo Cancellation NLP threshold is -21 dB Echo Cancel Coverage is set to default Playout-delay Mode is set to default Playout-delay Nominal is set to 60 ms Playout-delay Maximal is set to 200 ms Playout-delay Minimum mode is set to default, value 40 ms Playout-delay Fax is set to 300 ms Connection Mode is normal Connection Number is not set Initial Time Out is set to 10 s Interdigit Time Out is set to 10 s Call Disconnect Time Out is set to 60 s Ringing Time Out is set to 180 Wait Release Time Out is set to 30 s Companding Type is u-law Region Tone is set for US Analog Info Follows: Currently processing none Maintenance Mode Set to None (not in mtc mode) Number of signaling protocol errors are 0 Impedance is set to 600r Ohm Station name None, Station number None Voice card specific Info Follows: Signal Type is groundStart Ring Frequency is 25 Hz Hook Status is On Hook Ring Active Status is inactive Ring Ground Status is inactive Tip Ground Status is inactive Digit Duration Status is inactive Digit Duration Timing is set to 100 ms InterDigit Duration Timing is set to 100 ms No disconnect acknowledge Ring Cadence is defined by CPTone Selection Ring Cadance are [20 40] * 100 msec 2611# What is the cause of this problem?
A. The cptone is incorrect
B. The dial-type is incorrect
C. The signal type is incorrect
D. The playout-delay is incorrect
E. The disconnect-ack is incorrect
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 13
You are the network engineer at Certkiller . Certkiller has been using the following dial peer codec command: Codec g729r8 You reconfigure the dial peers with the following command: Codec g729ar8 bytes 10 How will this reconfiguration affect the voice network bandwidth and delay characteristics? (Choose two.)
A. There will be no change.
B. Delay will increase on a per call basis.
C. Delay will decrease on a per call basis.
D. Bandwidth consumption will decrease on a per call basis.
E. Bandwidth consumption will increase on a per call basis.
Correct Answer: CE Section: (none) Explanation
Explanation/Reference:
QUESTION 14
You are the network engineer at Certkiller . Your newly appointed Certkiller trainee wants to know which
features render VAD ineffective.
What will your reply be? (Choose two.)

A. Fax
B. CNG
C. Call waiting
D. Music on hold
E. Call forwarding
Correct Answer: AD Section: (none) Explanation
QUESTION 15
You are the VoIP engineer at Certkiller . A Certkiller user complains that she gets a busy tone instead of a
dial tone when she tries to call another user. You want to troubleshoot this problem.
What command should you use?

A. show voice dsp
B. show voice path
C. show voice connection
D. show voice port summary
E. show dial-peer voice summary
Correct Answer: A Section: (none) Explanation
QUESTION 16
You are the Voice engineer at Certkiller . Your newly appointed Certkiller trainee wants to know what
compressed RTP does.
What will your reply be?

A. It significantly reduce packet delay
B. It significantly reduce total bandwidth
C. It significantly reduce Frame Relay overhead
D. It significantly reduce the total number of packets
Correct Answer: B Section: (none) Explanation
QUESTION 17
You are the network engineer at Certkiller . Certkiller has its offices in London. You are installing a voice
gateway.
What do you need to verify? (Choose two.)

A. The PSTN standards in England.
B. Encryption capabilities legalities.
C. The service provider installing the gateway.
D. Supplementary service including fax and modem.
Correct Answer: AB Section: (none) Explanation
QUESTION 18
What identifies an MGCP endpoint?
A. A two part identifier that consists of the telephone number and local name of the user.
B. A two part identifier that consists of the telephone number and remote name of the user.
C. A two part identifier that consists of the domain name of the user and the IP address of the gateway.
D. A two part identifier that consists of the local name of the user and the domain name of the gateway.
Correct Answer: D Section: (none) Explanation
QUESTION 19
You are the network engineer at Certkiller . You to connect a Cisco voice gateway to a PBX or the PSTN
via ISDN (PRI, QSIG, BRI).
What are two attributes of the PBX/PSTN switch that must be known to understand which features to
configure on the voice gateway to connect successfully to it? (Choose two)

A. Whether Q.921 or Q.931 is supported by the PBX/PSTN switch.
B. Whether Symmetric mode is supported by the PBX/PSTN switch.
C. Which PRI/BRI switch-type is supported by the PBX/PSTN switch.
D. Whether network or user side is supported by the PBX/PSTN switch.
E. Whether wink, delay dial, or immediate dial is supported by the PBX/PSTN switch.
Correct Answer: CD Section: (none) Explanation
QUESTION 20
Your newly appointed Certkiller trainee wants to know what protocol negotiates the codec type for H.323
sessions.
What will your reply be?

A. H.225
B. H.245
C. Q.931
D. Q.932
E. H.320
Correct Answer: B Section: (none) Explanation
QUESTION 21
You are the Voice technician at Certkiller . Your newly appointed Certkiller trainee wants to know what
request method initiates a SIP call setup.
What will your reply be?

A. ACK
B. INVITE
C. OPTIONS
D. REGISTER
E. DISCOVER
Correct Answer: B Section: (none) Explanation
QUESTION 22
You are the network engineer at Certkiller . You want to verify the registration of the gateway with the call
agent.
Which show command should you use?

A. show mgcp
B. show call agent
C. show gateway mgcp
D. show endpoint mgcp
E. show call active voice
Correct Answer: A Section: (none) Explanation
QUESTION 23
You are the Voice technician at Certkiller . Your newly appointed Certkiller trainee wants to know what
makes it possible for gatekeepers to communicate with each other.
What will your reply be?

A. RTP
B. RAS channel
C. call signaling channel
D. H.245 control channel
E. Q.931 control channel
Correct Answer: B Section: (none) Explanation
QUESTION 24
What does gateway require to function as a translating gateway?
A. The capacity to translate the audio.
B. The ability to recognize the call control procedures of both connecting endpoints.
C. The ability to establish separate RTP sessions with the originating and terminating endpoints.
D. The ability to recognize the call control procedures for at least one of the connecting endpoints.
Correct Answer: B Section: (none) Explanation
QUESTION 25
You are the Voice engineer at Certkiller . Numerous Certkiller users complain that they are unable to
complete calls through the MGCP network. You want to verify the extent of the problem by reviewing a
count of the successful and unsuccessful control commands.
Which command should you use?

A. show mgcp
B. show mgcp count
C. show mgcp statistics
D. show call active voice
E. show call history voice
Correct Answer: C Section: (none) Explanation
QUESTION 26
Which of the following call control models are based on decentralized call control? (Choose two.)
A. SIP
B. CAS
C. H.323
D. Q.931
E. MGCP
Correct Answer: AC Section: (none) Explanation
QUESTION 27
You are the Voice engineer at Certkiller . Certkiller has an H.323 gatekeeper. Your newly appointed
Certkiller trainee wants to know what functions are supported by this gatekeeper.
What will your reply be? (Choose four.)

A. It provides services to registered endpoints.
B. It converts an alias address to an IP address.
C. It responds to bandwidth requests and modifications.
D. It provides translation between audio, video, and data formats.
E. It provides conversion between call setup signals and procedures.
F. It limits access to network resources based on call bandwidth restrictions.
G. It provides conversion between communication control signals and procedures.
Correct Answer: ABCF Section: (none) Explanation QUESTION 28
You are the network engineer at Certkiller . You are configuring a connection to a SIP proxy server. Which command would you use to specify the IP address of the server?
A. sip-ua sip-server 2.3.4
B. sip-ua sip-server target:1.2.3.4
C. dial-peer voice 1 voip session target sip:1.2.3.4
D. dial-peer voice 1 voip session target sip-server:1.2.3.4
Correct Answer: A Section: (none) Explanation
QUESTION 29
With regard to SIP and SDP, which of the following statements is true?
A. SIP is similar to RAS and SDP is similar to RTP
B. SIP is similar to RTP and SDP is similar to RAS
C. SIP is similar to H.225 and SDP is similar to H.245
D. SIP is similar to H.245 and SDP is similar to H.323
E. SIP is similar to H.323 and SDP is similar to H.225
Correct Answer: C Section: (none) Explanation
QUESTION 30
You are the Voice technician at Certkiller 60. Your newly appointed Certkiller trainee wants to know on
what type of port you would set impedance.
What will your reply be?

A. T1
B. E1
C. FXS
D. FXO
E. E&M
Correct Answer: D Section: (none) Explanation
QUESTION 31
You are the network engineer at Certkiller . You are deploying an IP telephony solution using MGCP. The call agent expects the gateway to use UDP port 2427 but an application on the Certkiller network is already using that port. You want to use port 4662 instead. Which command would allow you to change the UDP port that the call agents and gateway communicate on?
A. Router(config)# mgcp UDP 4662
B. Router(config)# mgcp gateway 4662
C. Router(config)# mgcp call-agent 4662
D. Router(config-dial-peer)#application MGCPAPP 4662
E. Router(config)# mgcp default-package gm-package 4662
Correct Answer: C Section: (none) Explanation

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Exam A
QUESTION 1
After connecting to a codec via WebGUI, you are prompted for a username and password. Which username password combination is codec by default?
A. Cisco, Cisco
B. admin, Cisco
C. Cisco, Cisco
D. admin, cisco

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 2
Which statement is correct when discussing the Cisco TelePresence System 1300?
A. The system is designed to support meetings of six to eight participants
B. The system features three 65-inch screens, three cameras, microphones, and speakers
C. Voice-enabled switching is performed by the codec to select the active speaker in the room and capture the video for the remote side
D. The power and Ethernet outlets must be positioned directly behind the unit

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 3
When using Auto-Collaborate. What two actions need to be done to display the laptop content after connecting the cable? (Choose two)
A. Press the Auto-Collaborate softkey
B. Initiate Auto-Collaborate on the codec’s GUI
C. Set the laptop resolution to 1024×768
D. Set your laptop resolution to 1024×720
E. Use function key on the laptop to send signal to external display

Correct Answer: AE Section: (none) Explanation
Explanation/Reference:

QUESTION 4
During your RRA assessment of a potential Cisco TelePresence System 1300 room you notice. · The HVAC diffuser has noticeable noise (measured at 48dB) which sounds like rushing air. What three recommendations should be made to the customer? (Choose three)
A. The customer should turn the fan level down on the HVAC system to insure the fan noise is minimized in the Cisco TelePresence room
B. The customer should contact an HVAC specialist to review and recommend an appropriate solution
C. The customer should not worry about the HVAC fan noise because the Cisco TelePresence System uses a noise suppression algorithm designed to identify HVAC fan noise and minimize those frequencies
D. The customer should replace the diffusers with a diffuser that is rated with a noise criterion of 10 or greater
E. The customer should replace the ducting directly above the room with acoustically treated ducting to remove the sound of rushing airflow

Correct Answer: ADE Section: (none) Explanation
Explanation/Reference:
QUESTION 5
In the Cisco TelePresence administration WebGUI, the camera Auto Adjust can be used to check which setting?
A. life size
B. zoom and focus
C. white color balance
D. HDMI input threshold

Correct Answer: C Section: (none) Explanation
Explanation/Reference:

QUESTION 6
What is the leveling process for the Cisco TelePresence System 1000 frame?
A. With only one display, there is no need to level the frame before attaching it to the wall
B. Attach the frame to the wall and level the frame by raising or lowering the feet.
C. Place a level on the middle and upper crossbars and adjust the feet as necessary to ensure that the frame is horizontally level
D. Place a level on the side of the frame and adjust the feet as necessary to ensure that the frame is vertically level

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 7
Refer to the exhibit.

Identify the port number where the A/V expansion box should connect
A. 4
B. 5
C. 6
D. 7
E. 9
F. 10
G. 11
H. 12
I. 13

Correct Answer: H Section: (none) Explanation
Explanation/Reference:

QUESTION 8
Which statement is correct when tuning the cameras by using the WebGUI of the Cisco TelePresence codec?
A. If there is a noticeable flicker on the screen, the 60 Hz Flicker Reduction button will eliminate the flicker and improve the image quality
B. If the user is 1 2 to 1 5 meters (four to five feet) away from the display, click the 4 feet radio button for the Focus Distinct radio choice. if the user is farther than 1 5 meters (five feet) away, click the 6 feet choice
C. It the room uses outside lighting, click the Disable r.idm button for the Camera Auto Brightness and Camera Auto Color Balance choices
D. Auto Color Balance can produce the best results when the colors of the walls in your room are white or gray

Correct Answer: B Section: (none) Explanation Explanation/Reference:
QUESTION 9
Which three statements are correct when tuning the camera on a Cisco TelePresence System? (Choose three.)
A. Target placement should match the green and red boxes on the screen, respectively
B. Place the large target three feet behind the small target.
C. Place the large target five feet behind the small target
D. Tune the camera so that the red and green bars line up as closely as possible
E. Perform auto-adjust to optimize focus and sharpness

Correct Answer: ACD Section: (none) Explanation
Explanation/Reference:
QUESTION 10
Which two statements are correct when calibrating the Cisco Telepresence cameras? (Choose two)
A. If the room uses fixed artificial lighting, click the Disable radio button for the Camera Auto Brightness and Camera Auto Color Balance
B. If the Auto Adjust test to automatically adjust lighting and color balance fails, you may need to add more light
C. If the room uses fixed artificial lighting, click the Enable radio button for the Camera Auto Brightness and Camera Auto Color Balance
D. If the room uses outside lighting, click the Disable radio button for the Camera Auto Brightness and Camera Auto Color Balance

Correct Answer: AB Section: (none) Explanation
Explanation/Reference:

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Exam A
QUESTION 1
What is the valid range of gain for the correct white color balance?
A. greater than 1 and less than 5
B. greater than 2 and less than 5
C. greater than 1 and less than 7
D. greater than 2 and less than 7

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 2
Given the following:
Cisco Telepresence endpoint A:
-Phone field Disable Speakerphone and Headset is checked
-DN configuration Auto answer is enabled
Cisco Telepresence endpoint B:
-Phone field Disable Speakerphone and Headset is unchecked
-DN configuration Auto answer is enabled
What happens when Cisco Telepresence endpoint A calls Cisco Telepresence endpoint B?
A. Cisco Telepresence endpoint A gets a fast busy
B. Cisco Telepresence endpoint B gets a ring and the call will establish as an audio-only call out of the Cisco IP-Phone
C. Cisco Telepresence endpoint B gets a ring and the cal will establish as a video-only call
D. Cisco Telepresence endpoint B gets a ring and the call will establish, but there is no audio or video

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 3
How should directory number of the phone and the Cisco Telepresence endpoint be configured in the Cisco Unified CallManager?
A. As a shared line where the codec and IP Phone share the same directory number
B. As a single line for the codec and a single line for the phone using the same directory number
C. As an overlay line using the same directory number
D. As a single line for the phone and it only has a directory phone number. The codec uses the IP address of the phone

Correct Answer: A Section: (none) Explanation
Explanation/Reference: QUESTION 4

What is not a feature of the Cisco Telepresence System 500?
A. The system has a built-in empedded microphone array
B. The system supports life-size images on the display
C. The system has a built-in facade lighting control
D. The system has two embedded speakers to support wideband audio

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 5
Which two statements describe the design goals for the Cisco Telepresence system? (choose two)
A. Creating a uniform feeling across all installations helps to create the illusion of participants being in the same room
B. Cisco does not recommend colors so that customers can choose a palette that best complements their corporate standards, while creating an environment that is both warm and inviting
C. Customers should use different colors in each of the Cisco Telepresence rooms to help identify the diffrent locations
D. Textures and adornments on the walls should not be similar to those of the walls in the other rooms
E. Repeatability strengthens the feeling of a common seamless environment which enhances the overall experience

Correct Answer: AE Section: (none) Explanation
Explanation/Reference:
QUESTION 6
Which statement is correct when focusing the camera on the Cisco Telepresence System 500? (Choose two)
A. The green rectangle on the display is aligned with the small target
B. The green rectangle on the display is aligned with the large target
C. The red rectangle on the display is aligned with the small target
D. The red and green bars must be the exact same length for prober calibration
E. It does not matter which target is aligned with which rectangle as long as each rectangle is aligned with one of the targets

Correct Answer: D Section: (none) Explanation
Explanation/Reference:

QUESTION 7
Which statement is correct when discussing the Cisco TelePresence System 1100?
A. The system is designed for one to two participants on camera in Cisco Telepresence meetings
B. The system is designed for two or six participants to be displayed on camera at one time
C. The system incorporates the design of the Cisco Telepresence System 1300. However, it has a single 37 inch plasma
D. Video integration with digital signage is supported during a Cisco Telepresence call

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 8
The Cisco TelePresence System 1100 and 1300 left and right speakers are connected to which component?
A. codec
B. audio extension box
C. POU
D. light control box

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 9
Which two statements are correct when connecting a laptop direct to a codec to issue commands from the CLI? (Choose two)
A. Connect a PC to the secondary Ethernet camera port of the Cisco TelePresence codec
B. The Cisco TelePresence codec has two internal subnets (10.0.2.x / 24 and 172.16.2.x / 24) that are reserved for the secondary camera port
C. By default the username is Admin with a password of Cisco
D. Cisco TelePresence System IP address on the secondary camera port is the first address in the subnet that is assigned to your laptop by DHCP

Correct Answer: AD Section: (none) Explanation
Explanation/Reference:
QUESTION 10
What is the command path and action on the Cisco TelePresence codec WebGUI to place the camera in loopback mode?
A. Configuration > Hardware Setup > Cameras and click Start
B. Hardware Setup > Configuration > Cameras and click Start
C. Troubleshooting > Hardware Setup > Cameras and click Start
D. Configuration > Troubleshooting > Cameras and click Start

Correct Answer: C Section: (none) Explanation
Explanation/Reference: QUESTION 11
Which would be considered the best environment to house a dedicated Cisco TelePresence system?
A. a conference room in the corner of a building with the best view
B. a conference room next to the elevator for easy accesibility
C. a conference room along an interior corridor
D. an open space in the demonstration area of a briefing center
E. a large meeting room used for events

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 12
The customer decides to use static IP addressing for the codec. Which three parameters must be configured? (Choose three)
A. IP address
B. IP address subnet mask
C. gateway IP address
D. NTP server IP address
E. DNS server IP address

Correct Answer: ABC Section: (none) Explanation
Explanation/Reference:
QUESTION 13
Refer to the exhibit.

Identify the port number where the A/V expansion box should connect
A. 4
B. 5
C. 6
D. 7
E. 8
F. 9
G. 10
H. 11
I. 12
J. 13

Correct Answer: I Section: (none) Explanation
Explanation/Reference:
QUESTION 14
Which two statements are correct when calibrating the Cisco Telepresence cameras? (Choose two)
A. If the room uses fixed artificial lighting, click the Disable radio button for the Camera Auto Brightness and Camera Auto Color Balance
B. If the Auto Adjust test to automatically adjust lighting and color balance fails, you may need to add more light
C. If the room uses fixed artificial lighting, click the Enable radio button for the Camera Auto Brightness and Camera Auto Color Balance
D. If the room uses outside lighting, click the Disable radio button for the Camera Auto Brightness and Camera Auto Color Balance

Correct Answer: AB Section: (none) Explanation
Explanation/Reference:
QUESTION 15
When booting Cisco TelePresence 500, how do you determine which IP address is used by the codec before connecting to the codec via WebGUI?
A. The codec uses 10.1.1.1 as its default IP setting
B. The IP address is displayed on the phone user interface
C. The IP address is displayed during the boot process on the plasma
D. The codec uses 192.168.200.2 as its default IP setting

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 16
Drag the CTS 1000 quick assembly functions from the left and place on the right from start to finish order
Select and Place: Correct Answer:

Section: (none) Explanation
Explanation/Reference:
QUESTION 17
Using a supported browser, where must you navigate to test each component from the WebGUI of the Cisco Telepresence codec?
A. Configuration > Hardware Setup
B. Troubleshooting > Configuration issues
C. Configuration > System Settings
D. Troubleshooting > Hardware Setup

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 18
Which statement is correct when discussing room materials for a Cisco Telepresence room?
A. The audio subsystem is not designed to deliver excellent performance to normal drywall room surfaces
B. Standard drywall walls with a smooth finish are preferred
C. Walls and wall coverings with a heavy texture are encouraged
D. Cinder block and brick can be highly reverberant and therefore will likely require a coat of paint
E. Thin walls and doors should be enough to block unwanted sound from leaking into the room

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 19
Which device will cause a Cisco TelePresence call to drop if not plugged in?
A. Auto-Collaborate cable
B. camera HDMI
C. microphone
D. speaker

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 20
Refer to the exhibit.

Identify the port number where the HFR (Presentation) Codec Ethernet should connect.
A. 4
B. 5
C. 6
D. 7
E. 9 F. 10
G. 11
H. 12
I. 13

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 21
Given the following: Cisco TelePresence endpoint A: In the Cisco Unified Communications Manager, Quality is set to High Detail, Good Motion: 720p Cisco TelePresence endpoint B In the Unified CM, Quality is set to High Detail, Best Motion:1080p What happens when Cisco TelePresence endpoint A calls Cisco TelePresence endpoint B?
A. Cisco TelePresence endpoint A gets a fast busy.
B. The call connectsbut it drops with a Configuration mismatch error on Cisco TelePresence endpoint B.
C. Cisco TelePresence endpoint B quality upgrades to 1080p and the call goes through at 1080p.
D. Cisco TelePresence endpoint B quality drops down to 720p and the call goes through at 720p.

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 22
What is the most effective way to way improve the continuity of a Cisco TelePresence room?
A. lighting fixtures
B. adornments
C. room color
D. artwork

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 23
Which two wall treatments does Cisco recommend for a Cisco TelePresence room? (Choose two)
A. Use a glass wall.
B. Place a whiteboard on the wall.
C. Use flat paint with neutral color.
D. Use wallpaper with neutral color.
E. Use a wood paneled wall.
F. Use a cinder block wall with neutral color.
G. Use glossy paint with neutral color.
Correct Answer: CE Section: (none) Explanation

Explanation/Reference:
QUESTION 24
Which measurement is performed on the Acoustilyzer AL 1 that filers out low frequency sound to approximate the response of the human ear?
A. A-weighted SPL
B. C- weighted SPL
C. RTA SPL
D. RT-60 SPL

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 25
Which is a design requirement for Cisco TelePresence room aesthetics?
A. Every room should be identical.
B. Maintain continuity in appearance among rooms.
C. Carpet patterns and textures match from room to room.
D. All rooms should be painted brown.
E. The only wall treatment should be paint.

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 26
When performing the Auto White Balance Adjustment on a Cisco TelePresence 3000, which three statements are correct? (Choose three)
A. Lights must be set as they would be during a Cisco TelePresence meeting.
B. The RJ-45 cables must be unplugged from the cameras not being configured to ensure that each camera is set up independently.
C. Ensure that no movement in the room might cross in front of the camera or create shadows on the target board.
D. Target boards should be set up on each table segment at the same time. The adjustment runs on all segments at the same time to capture the exact lighting for a consistent configuration.
E. The adjustment must be run on eachsegment and can be run only one segment at a time.
F. The adjustment needs to be run only on the center camera. The settings are duplicated on the left and right segments.

Correct Answer: ACE Section: (none) Explanation
Explanation/Reference: QUESTION 27
During the RRA, how should you hold the light sensor when taking the majority of light measurements?
A. Horizontally, so it gets the direct lighting from ceiling light fixtures.
B. Vertically, toward the displays to measure the light they put off.
C. Horizontally, toward and untreated windows to measure light coming in.
D. Vertically, so it is reading light as if it were hitting the participant’s face.

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 28
What is the additional bandwidth consumption for the High Frame Rate codec to do 30 fps data collaboration?
A. 2 Mbps
B. 4 Mbps
C. 5 Mbps
D. 6 Mbps

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 29
Which is correct when determining a background color for a Cisco TelePresence room?
A. select a bright color that draws attention
B. select white so everything stands out in front of it
C. select the darkest colors so the plasmas will render other colors more accurately
D. select neutral tones to give the appearance of warmth without too much distraction

Correct Answer: D Section: (none) Explanation
Explanation/Reference:

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2016 First-hand Cisco 642-185 Actual Test, Cisco 642-185 VCE Dumps Free Download

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We provide thoroughly reviewed Cisco 642-185 using the training resources which are the best for Cisco 642-185 test, and to get certified by Microsoft Windows Store apps. It is a best choice to accelerate your career as a professional in the Information Technology industry. Now we add the latest Cisco https://www.pass4itsure.com/642-185.html content and to print and share content.

Exam A QUESTION 1
When implementing WebSphere Business Integration Message Broker, both the clients and their brokers may reside on different intranets. This causes problems when a client attempts to connect to a broker. Which of the following should be recommended if their user application uses JMS over HTTP?
A. Use the WebSphere MQ Real-time Transport (JMS/IP) method.
B. Use the WebSphere MQ Telemetry Transport (SCADA) method.
C. Use the WebSphere MQ Enterprise Transport (MQ) method.
D. Use the WebSphere MQ Mobile Transport (WMQe) method.

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 2
An insurance company needs to integrate its IT system with another company after a merger.
WebSphere MQ is already used by both companies and WebSphere Business Integration Message Broker is being considered as a possible solution. Transformation and routing will be performed locally at each company’s data center. The WebSphere Business Integration Message Broker solution must be capable of routing to multiple end points based solely on the content of the message data. What key feature of WebSphere MQ and WebSphere Business Integration Message Broker will support this requirement?
A. Transaction support
B. MQSeries clustering
C. Destination list support
D. Multi-broker support

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 3
A bank is implementing a process to supply the hourly currency exchange rate information to all their branches. Once every hour, the bank sends the information to the branches. The branches must receive the information. What is the simplest way to do this using WebSphere Business Integration Message Broker?
A. Build DestinationData[ ] in LocalEnvironment, then use MQOutput Destination Mode to dynamically route to branch queues.
B. Store exchange rate information in a database and send a publication to the branches every hour.
C. Send publications every hour and require branches to use content-based subscription.
D. Use persistent publications and have the branches subscribe to the corresponding topic.

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
http://www.passfine.com/642-185.html

QUESTION 4
A company requires a message transformation based on database lookups from multiple data sources. The user ids for these data sources are different from the broker data base user id. Which of the following WebSphere Business Integration Message Broker features is used to handle this case?
A. Use the mqsichangebroker command.
B. Use the Promote Message flow feature.
C. Use the mqsisetdbparms command.
D. Use the mqsichangeproperties command.

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 5
A company has its legacy formats as either ‘C’ header files or COBOL copybooks. After they have been imported, and the message definition files are complete, the message set can then be generated in a form that can be used by an application. Which of the following formats will the WebSphere Business Integration Message Broker NOT be able to generate?
A. A message dictionary
B. A XML Schema file
C. Web Services Description Language (WSDL) file
D. A DTD file

Correct Answer: D Section: (none) Explanation
Explanation/Reference:
QUESTION 6
A bank implementing an Internet banking solution will allow account holders having more than one account with the bank to transfer money between their own accounts. If the transfer succeeds, then the bank must log the transfer in a database for auditing purposes. Which of the following WebSphere Business Integration Message Broker functionalities is required to determine if the database will be
updated successfully?
A. Access Control List (ACL)
B. Transactional support
C. ESQL
D. WebSphere MQ Real-time (JMS/IP) Transport

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 7
A large manufacturing company in London has recently merged with a similar sized company in Paris. The computer systems in each company are based on different hardware and software and both have an existing WebSphere Business Integration Message Broker Configuration Manager and Broker installed. New message flows need to be defined. The London-based administration department is allowed to administer only the London system, the Paris-based administration department is allowed to administer only the Paris system. Which of the following will provide a means to jointly create and manage message flows between London and Paris with minimal changes to the topology of the two existing WebSphere Business Integration Message Broker systems?
A. Create a new execution group under the WebSphere Business Integration Message Broker in London and administer from London.
B. Create a new execution group under the WebSphere Business Integration Message Broker in London and administer from London or Paris.
C. Place both domains under the same source control manager.
D. Create a third WebSphere Business Integration Message Broker Configuration Manager and broker to manage message flows between London and Paris.

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 8
What is the BEST practice when designing a broker domain?
A. Share the Broker’s Queue Manager with the Configuration Manager.
B. Increase the number of Brokers when handling large messages.
C. Add one UserNameServer for each Broker.
D. Use a remote database for the Broker repository.

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 9
A customer wants to build corporate data from their manufacturing equipment into their inventory control
program running on z/OS. The manufacturing equipment is currently controlled and monitored through a
set of Allen-Bradley devices. What is the simplest way to feed the manufacturing equipment data through
a message flow?
A. Write a simple WebSphere MQ Everyplace application to run on the Allen-Bradley device and feed the data into the message flow using the MQeInput node.
B. Use the WebSphere Business Integration Adapter for Allen-Bradley and send MQ messages to a queue on the broker’s queue manager where they may be read by the message flow’s MQInput node.
C. Use an Arcom Controls Director device to read the data from the Allen-Bradley devices and read it into the message flow using the SCADA input node.
D. Use the Sybase adapter for Allen-Bradley that reads the Allen-Bradley database directly and sends the data to the message flow through the MQInput node.

Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 10
A banking customer wants strict control of changes to their production environment by isolating their
development, test and production environments. This ensures that no changes can be implemented in the
production environment by the development or test teams. Only one broker is required for production.
Which of the following procedures and minimum broker domain definition provides this control?
A. Define three broker domains, each with one Configuration Manager, one User Name Server and one Broker. Move new or modified resources between the domains using export files.
B. Define one broker domain with one Configuration Manager, one User Name Server and two Brokers. Give administrator user ids from each domain authority to deploy from the Configuration Manager only to their own Broker.
C. Define one broker domain, three Configuration Managers, three User Name Servers and three Brokers. Give administrator user ids from each domain authority to use their own Configuration Manager to deploy to their own Broker.
D. Define three broker domains, each with one Configuration Manager, one User Name Server and one Broker. Deploy new or modified resources from one domain’s Configuration Manager to the Broker in the next domain and assume the Websphere MQ intercommunication has been set up correctly between the domains.

Correct Answer: A Section: (none) Explanation
Explanation/Reference:

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Cisco 642-164 Success Pass Cisco 642-164 To Ensure Pass Certification

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Exam Description
Cisco 642-164 Interconnecting Cisco Networking Devices Part 2 (ICND2) is the exam associated with the Cisco Certified Network Associate certification. Candidates can prepare for this exam by taking the Interconnecting Cisco Networking Devices Part 2 (ICND2) v1.0 course. This exam tests a candidate’s knowledge and skills required to successfully install, operate, and troubleshoot a small to medium size enterprise branch network. The exam covers topics on VLSM and IPv6 addressing; extending switched networks with VLANs; configuring, verifying and troubleshooting VLANs; the VTP, RSTP, OSPF and EIGRP protocols; determining IP routes; managing IP traffic with access lists; NAT and DHCP; establishing point-to- point connections; and establishing Frame Relay connections.
Exam Topics
The following topics are general guidelines for the content likely to be included on the Interconnecting Cisco Networking Devices Part 2 exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Topic 1 – Configure, verify and troubleshoot a switch with VLANs and interswitch communications. (63 Questions) Describe enhanced switching technologies (including: VTP, RSTP, VLAN, PVSTP, 802.1q) Describe how VLANs create logically separate networks and the need for routing between them Configure, verify, and troubleshoot VLANs Configure, verify, and troubleshoot trunking on Cisco switches Configure, verify, and troubleshoot interVLAN routing Configure, verify, and troubleshoot VTP Configure, verify, and troubleshoot RSTP operation Interpret the output of various show and debug commands to verify the operational status of a Cisco switched network Implement basic switch security (including: port security, unassigned ports, trunk access, etc.)

Exam A
QUESTION 1
Where do you enable the CRS engine?
A. Publisher Activation page
B. Component Activation page
C. Cluster Setup page
D. Server Setup page

Correct Answer: B Section: Section 1 Explanation
QUESTION 2
When a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?
A. Timeout
B. SQL Error
C. Successful
D. Connection Not Available

Correct Answer: C Section: Section 1 Explanation
QUESTION 3
What three tasks are required to add a CRS application? (Choose three.)
A. create a trigger
B. create an application
C. restart the CRS engine
D. upload script to repository
E. configure default session timeout

Correct Answer: ABD Section: Section 1 Explanation
QUESTION 4
CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choose
two.)
A. Tool to collect syslog messages from multiple sources
B. User Tracking to track IP telephones
C. Diagnostic trace tools to analyze connectivity
D. Monitoring of Cisco voice elements
E. Problem alerts for operations personnel

Correct Answer: DE Section: Section 1 Explanation Explanation/Reference:
TestInside 642-164

QUESTION 5
When would the Cisco Supervisor Desktop fail to show an agent that is logged in?
A. The agent is not ready.
B. The agent is not on a call.
C. The agent is an IP phone agent.
D. The agent is not in the team currently being viewed by the supervisor.

Correct Answer: D Section: Section 1 Explanation
QUESTION 6
Where are CTI route points added or configured for Cisco Unified Contact Center Express?
A. Cisco Unified CallManager Device Configuration
B. Cisco Unified Contact Center Express Directory Management
C. Cisco Supervisor Desktop
D. Cisco CRS Administration, JTAPI Trigger Creation
E. Cisco Unified Contact Center Express Media Subsystem

Correct Answer: D Section: Section 1 Explanation
QUESTION 7
What is a benefit of using subflows?
A. decreases the amount of flows
B. collects information about callers to agents
C. creates a framework for CRS Server status reporting
D. decreases latency through increased bandwidth on CRS Server
E. provides more efficient management of flows that are called by multiple other flows

Correct Answer: E Section: Section 1 Explanation
QUESTION 8
What formula do you use to calculate the number of Voice Gateway ports?
A. Erlang A
B. Erlang B
C. Erlang C
D. IVR ports + agent phones

Correct Answer: B Section: Section 1 Explanation
QUESTION 9
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express? TestInside 642-164
A. resources
B. Skill Groups
C. Resource Groups
D. competence levels

Correct Answer: A Section: Section 1 Explanation
QUESTION 10
When using the Call Subflow step, can variables be shared between the parent (calling) flow and the subflow?
A. No.
B. Yes.
C. Yes, but they must be manually passed via input and output mapping.
D. Yes, but they must be manually created in both flows and have the same name.

Correct Answer: C Section: Section 1 Explanation
QUESTION 11
Which agent will be selected when the Resource Selection Criteria is set to circular routing?
A. the agent who has been in the Available state for the longest amount of time
B. the next available agent with the highest priority, as determined by the agent order in the Resources list
C. the next available agent, based on the last agent selected and the agent order in the Resources list
D. the agent assigned to the selected Resource Group and is thus qualified to be selected

Correct Answer: C Section: Section 1 Explanation
QUESTION 12
Which phone type has the following support matrix for Cisco Unified Contact Center Express?
version 4.0 unsupported
version 4.5 supported
version 5.0 supported
A. SIP
B. H.323
C. MGCP
D. SCCP

Correct Answer: A Section: Section 1 Explanation
QUESTION 13
What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? TestInside 642-164
A. orders for coresident deployments
B. orders for adding more seats
C. orders for upgrading from standard
D. orders with less than five seats
E. all orders require using the IPCC Express Configuration and Ordering Tool

Correct Answer: E Section: Section 1 Explanation
QUESTION 14
What can help expose problems with script logic or validity by simulating the execution of a script?
A. Alarm and Trace Configuration
B. debug session
C. script validation
D. script refresh

Correct Answer: B Section: Section 1 Explanation
QUESTION 15
When a call terminates, which Cisco Unified CCX setting takes precedence over “Automated Available” to
determine the agent’s next state?
A. Automatic Work
B. Automatic WrapUp
C. Prompt for this CSQ
D. Service Level settings
E. Resource Pool selection

Correct Answer: A Section: Section 1 Explanation
QUESTION 16
Which feature is added when upgrading from the Enhanced to Premium Cisco Unified Contact Center
Express?
A. sending email
B. a wrap-up timer
C. keystroke macros
D. supervisory recording
E. agent-to-agent text chatting

Correct Answer: A Section: Section 1 Explanation
Explanation/Reference:
TestInside 642-164
QUESTION 17
Which criterion can be used to control the actions of supervisor workflows?
A. average talk duration
B. number of agents logged in
C. number of calls abandoned
D. duration of oldest call in queue

Correct Answer: D Section: Section 1 Explanation
QUESTION 18
What does CSQ stand for in Cisco Unified Contact Center Express?
A. Contact Skill Queue
B. Common Skill Queue
C. Contact Service Queue
D. Common Service Queue
E. Competence Skill Queue
F. Competence Service Queue

Correct Answer: C Section: Section 1 Explanation
QUESTION 19
Which Cisco Unified Contact Center Express deployment scenario is valid?
A. Cisco Unified Contact Center Express 4.0 with Cisco Unified Communications Manager 4.0
B. Cisco Unified Contact Center Express 4.0 with Cisco Unified Communications Manager 4.1
C. Cisco Unified Contact Center Express 4.5 with Cisco Unified Communications Manager 4.3
D. Cisco Unified Contact Center Express 5.0 with Cisco Unified Communications Manager 5.0

Correct Answer: B Section: Section 1 Explanation
QUESTION 20
What issues notification messages for CRS engine errors?
A. SNMP Trap
B. Alarm
C. CDP
D. syslog

Correct Answer: A Section: Section 1 Explanation
QUESTION 21
How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop TestInside 642-164
(CSD)?
A. one language for both the CAD and the CSD
B. one language for the CAD and a different language for the CSD
C. two languages for the CAD and one language for the CSD
D. two languages for both the CAD and the CSD

Correct Answer: A Section: Section 1 Explanation
QUESTION 22
What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives?
A. Caller will receive network busy treatment.
B. Caller will receive ringing treatment.
C. CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route
Point in CallManager.
D. An exception is raised, but the call is accepted and processed.
E. CallManager will forward the caller to the directory number configured in IPCC Express for overflow.

Correct Answer: C Section: Section 1 Explanation
QUESTION 23
The CRS Installer is used to perform which functions? (Choose three.)
A. install CRS software
B. back up CRS data
C. repair a CRS installation
D. back up CallManager data
E. remove a CRS installation (uninstall)
F. activate CRS components

Correct Answer: ACE Section: Section 1 Explanation
QUESTION 24
In a high availability scenario, what is the longest expected downtime for a Cisco Agent Desktop failover?
A. 10 seconds
B. 30 seconds
C. 45 seconds
D. 60 seconds
Correct Answer: D Section: Section 1 Explanation

Explanation/Reference:
TestInside 642-164

Cisco 642-164 Interconnecting Cisco Networking Devices Part 1 (ICND1) exam is the exam associated with the Cisco Certified Entry Network Technician (CCENT) certification and is a tangible first step in achieving an Associate-level certification Candidates can prepare for this exam by taking the Interconnecting Cisco Networking Devices Part 1 (ICND1) course. This exam tests a candidate’s knowledge and skills required to successfully install, operate, and troubleshoot a small branch office network. The exam includes topics on the operation of IP data networks, LAN switching technologies, IPv6, IP routing technologies, IP services (DHCP, NAT, ACLs), network device security, and basic troubleshooting
QUESTION 25
How is the default e-mail address in the E-mail Subsystem Configuration page used?
A. It receives all mail sent in the Send E-mail step as a bcc.
B. It automatically receives alarms generated by the Cisco CRS Server.
C. It is used if no e-mail contact is specified in the Create E-mail step.
D. It becomes the From address in the Send E-Mail step if no address is specified.

Correct Answer: D Section: Section 1 Explanation
QUESTION 26
In addition to writing information to a trace file, the Cisco CRS System sends standard event logging
messages to a syslog server through which service?
A. SNMP Trap
B. Alarm
C. CDP
D. Win32

Correct Answer: B Section: Section 1 Explanation
QUESTION 27
In CRS Administration, what is created on the Communications Manager when you add a Unified CM
Telephony group?
A. CTI Ports
B. CRS CTI Route Point
C. CRS Call Control Group
D. Communications Manager Call Control Group

Correct Answer: A Section: Section 1 Explanation
QUESTION 28
Which three server types are supported for the installation of Cisco CRS? (Choose three.)
A. Cisco MCS 78xx servers
B. Dell PowerEdge servers
C. HP DL Cisco certified servers
D. Acer Altos servers
E. IBM xSeries Cisco certified servers
F. Apple servers

Correct Answer: ACE Section: Section 1 Explanation
Explanation/Reference:
TestInside 642-164
QUESTION 29
Which server or servers combine with redundant Cisco CRS engines to make a valid Cisco CRS 4.0
deployment?
A. five recording servers
B. a simplex database server
C. five simplex VoIP monitoring servers
D. two VoIP monitoring servers and three recording servers

Correct Answer: C Section: Section 1 Explanation
QUESTION 30
Which two steps check out a database connection from the connection pool? (Choose two.)
A. DB Get
B. DB Read
C. DB Write
D. DB Release

Correct Answer: BC Section: Section 1 Explanation
QUESTION 31
Where are users managed and their data stored in Cisco Unified Communications Manager Express?
A. in Communications Manager Express with user data stored in the Cisco Unified Contact Center Express
database
B. in Application Administration with user data stored in the Cisco Unified Contact Center Express database
C. in Communications Manager Express with user data stored in the Communications Manager Express database
D. in Application Administration with user data stored in the Communications Manager Express database

Correct Answer: B Section: Section 1 Explanation
QUESTION 32
Which three components are installed from the Cisco CRS Installer media? (Choose three.)
A. iPlanet Web Server
B. Cisco CRS Engine
C. Cisco IP Telephony Windows 2000 Server OS
D. Cisco Unified CallManager
E. Cisco Recording
F. MS SQL Server

Correct Answer: BEF Section: Section 1 Explanation
Explanation/Reference:
TestInside 642-164
QUESTION 33
In Cisco Unified Contact Center Express, where is wrap-up data enabled?
A. in the Cisco Supervisor Desktop
B. in CSQ configuration on Application Administration
C. in workflow groups on Cisco Desktop Administrator
D. in resource configuration on Application Administration

Correct Answer: C Section: Section 1 Explanation
QUESTION 34
Which configuration enables a Cisco Unified Contact Center Express server to fail over to a secondary Cisco
Unified Communications Manager server when the primary server fails?
A. No special configuration is needed.
B. Configure LDAP with a secondary profile.
C. Configure a second Cisco Unified Communications Manager telephony user with an alternate range of CTI
ports.
D. Configure the telephony provider with a primary and secondary Cisco Unified Communications Manager IP
address.

Correct Answer: D Section: Section 1 Explanation
QUESTION 35
Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco
Unified Contact Center Express? (Choose two.)
A. Minor Release
B. Major Release
C. Service Release
D. Engineering Special
E. Maintenance Release

Correct Answer: AB Section: Section 1 Explanation
QUESTION 36
What formula do you use to calculate the number of agents in a Call Center?
A. Erlang B
B. Erlang C
C. AHT * BHCA
D. VG ports + IVR ports TestInside 642-164

Correct Answer: B Section: Section 2 Explanation
QUESTION 37
Which step library is included in the license for Cisco Unified CCX Standard?
A. ICM steps
B. e-mail steps
C. media steps
D. database steps

Correct Answer: C Section: Section 2 Explanation
QUESTION 38
Which deployment option is invalid for Cisco Unified Contact Center Express v. 5.0?
A. a two-node Contact Center Express cluster connected to a Communications Manager cluster
B. a one-node Contact Center Express cluster connected to two Communication Manager clusters
C. a one-node Contact Center Express cluster connected to a Communication Manager Express router
D. two Contact Center Express clusters, each with two nodes, connected to the same Communications Manager
cluster

Correct Answer: B Section: Section 2 Explanation
QUESTION 39
If an existing script is uploaded to the CRS, what does it ask?
A. Do you want to debug the script?
B. Do you want to refresh the script?
C. Do you want to save the application?
D. Do you want to return to Script Management?

Correct Answer: B Section: Section 2 Explanation
QUESTION 40
What tool is used to estimate the hardware server resources required for an IPCC Express deployment?
A. IPC Resource Calculator
B. CTI Port Calculator
C. Configuration and Ordering Tool
D. CRS Applications Administration

Correct Answer: C Section: Section 2 Explanation
Explanation/Reference:
TestInside 642-164
QUESTION 41
If the Call Redirect step sends a caller to a device that does not exist in the CallManager, which branch of the
step is executed?
A. Busy
B. Invalid
C. Successful
D. Unsuccessful

Correct Answer: B Section: Section 2 Explanation
QUESTION 42
What is the maximum number of agents supported on a Cisco Unified Communications Manager Express
deployment?
A. 10 agents
B. 50 agents
C. 100 agents
D. 300 agents

Correct Answer: B Section: Section 2 Explanation
QUESTION 43
Refer to the exhibit. What is the purpose of the Repair button in the Cisco Unified Contact Center Express
Installation Wizard?
A. recover or restore a Cisco CRS system
B. reinstall the same version of Cisco CRS on top of the currently installed version
C. remove a version of Cisco CRS that the user had attempted but failed to remove previously
D. repair the Cisco Unified Communications Manager cluster associated with this Cisco CRS system TestInside 642-164

Correct Answer: A Section: Section 2 Explanation
QUESTION 44
For which Cisco Unified Contact Center Express 5.0 packages is the preview outbound dialer available?
A. Premium Cisco Unified Communications Manager packages
B. Premium Cisco Unified Communications Manager Express packages
C. Enhanced and Premium Cisco Unified Communications Manager packages
D. Enhanced and Premium Cisco Unified Communications Manager and Unified Communications Manager
Express packages

Correct Answer: A Section: Section 2 Explanation
QUESTION 45
What does it mean for a variable in the Application Editor to be defined as a parameter?
A. The variable can be used to pass data to and from subflows.
B. The value for that variable can be supplied via Application Configuration in Application Administration.
C. The value for that variable is defined by the calling application.
D. The variable can be used in conditional steps.
E. The variable can be used to pass data to and from VoiceXML applications.

Correct Answer: B Section: Section 2 Explanation
QUESTION 46
Which feature is available on Cisco Unified Contact Center Express 5.0 with Cisco Unified Communications
Manager Express deployments?
A. wrap-up data
B. high availability
C. preview outbound dialer
D. barge-in on Cisco Supervisor Desktop

Correct Answer: A Section: Section 2 Explanation
QUESTION 47
What is the Flush Input Buffer setting used for in the Input tab of the Menu step?
A. to release memory held by the prompt variable
B. to clear the value of the menu choice before the prompt is played
C. to prevent the previous value from being used again on the menu choice
D. to prevent the caller from entering a menu choice before the prompt has played TestInside 642-164

Correct Answer: B Section: Section 2 Explanation
QUESTION 48
Which interface is used to configure debug parameters for log files?
A. Datastore Control Center
B. Alarm and Trace Configuration
C. Custom File Configuration
D. Control Center

Correct Answer: B Section: Section 2 Explanation
QUESTION 49
You are designing a Cisco Unified Contact Center Express system with three requirements:
250 configured agents
150 agents maximum logged in at any given time
30 agents able to make outbound calls
How many seats should be purchased?
A. 120 seats with 30 outbound seats
B. 150 seats with 30 outbound seats
C. 180 seats with 30 outbound seats
D. 250 seats with 30 outbound seats

Correct Answer: B Section: Section 2 Explanation
QUESTION 50
What is the maximum number of CTI ports supported by a Cisco Unified Contact Center Express 5.0 Standard
deployment?
A. 150
B. 200
C. 300
D. varies based on the number of expansion servers
E. varies based on the number of configured applications

Correct Answer: C Section: Section 2 Explanation

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