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Exam A QUESTION 1
Which role is responsible for carrying out the activities of a process?
A. Process owner
B. Change manager
C. Service manager
D. Process practitioner

Correct Answer: D QUESTION 2
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
A. Service level management
B. IT operations management
C. Capacity management
D. Incident management

Correct Answer: B QUESTION 3
Which of the following options is a hierarchy that is used in knowledge management?

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