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QUESTION 36
Which of these statements about resources and capabilities is CORRECT?
A. Resources are types of service asset and capabilities are not
B. Resources and capabilities are both types of service asset
C. Capabilities are types of service asset and resources are not
D. Neither capabilities nor resources are types of service asset

Correct Answer: B
QUESTION 37
Within service design, what is the key output handed over to service transition?

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Exam A QUESTION 1
Which role is responsible for carrying out the activities of a process?
A. Process owner
B. Change manager
C. Service manager
D. Process practitioner

Correct Answer: D QUESTION 2
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
A. Service level management
B. IT operations management
C. Capacity management
D. Incident management

Correct Answer: B QUESTION 3
Which of the following options is a hierarchy that is used in knowledge management?