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QUESTION 11
In the component isolation technique, if you do not get a startup chime and/or a flashing question mark, you check the components of the minimal system by _____.
A. visually inspecting them for damage
B. replacing them with known-good parts in any order
C. adding more known-good parts in a specified order
D. replacing them with known-good parts in a specified order
Correct Answer: D
QUESTION 12
When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a PowerBook G4 (12-inch 1.5GHz)?
A. SDRAM
B. Speaker
C. Hard Drive
D. DC-in Board
E. Backup battery
F. Power adapter
Correct Answer: C
QUESTION 13
A customer is experiencing intermittent battery drain while using her PowerBook G4 (17-inch 1.67 GHz) connected to a working power adapter. You have reset the PMU and the problem persists. What is the most likely cause of the problem?
A. Corrupt OS
B. Faulty PMU
C. Faulty logic board
D. Incompatible power adapter
Correct Answer: D
QUESTION 14
To isolate a video problem to hardware or software on a PowerBook G4 (17-inch 1.67GHz), which of the following steps should you try FIRST?
A. Replace the built-in display.
B. Reinstall the appropriate Mac OS.
C. Verify the hard disk with Disk First Aid.
D. Start up from a known-good startup disc.
Correct Answer: D
QUESTION 15
Which one of the following troubleshooting steps is NOT appropriate when troubleshooting an iBook or PowerBook with no video on its built-in display?
A. Hold a bright light against the screen.
B. Check if brightness settings are all the way down.
C. Connect an external display to the iBook or PowerBook.
D. Check the network settings on the iBook or PowerBook.
E. Check the internal video cables & connectors for damage.
Correct Answer: D
QUESTION 16
A customer’s iBook G4 (Late 2004) is freezing intermittently. Which of the following steps should you try FIRST to identify the problem?
A. Try quick fixes.
B. Repair the iBook.
C. Perform a split-half search.
D. Run appropriate diagnostics.
E. Escalate the problem to Apple.
F. Gather information about the problem.
Correct Answer: F
QUESTION 17
Which of the following is ALMOST CERTAINLY a software-related problem?
A. No video on display
B. Single beep at startup
C. No Internet connectivity
D. iPhoto quits when launched
Correct Answer: D
QUESTION 18
A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
A. Can you open any files?
B. Can you open other AppleWorks files?
C. What version of AppleWorks are you using?
D. Is your Mac connected to a network?
Correct Answer: B
QUESTION 19
A PowerBook G4 has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?
A. Update the PowerBook G4’s firmware.
B. Replace the PowerBook G4 logic board.
C. Replace the PowerBook G4 LCD display.
D. Connect a known-good external display.
Correct Answer: D
QUESTION 20
You have replaced the optical drive in an iBook G4 (Late 2004). In what THREE ways should you test the repair before returning the system to the customer?
A. Leave the computer on overnight.
B. Verify that the original symptom is resolved.
C. Verify that no new symptoms have occurred.
D. Run all Apple Service Diagnostic tests for the iBook G4 (Late 2004).
E. Run Apple Service Diagnostic optical drive tests for the iBook G4 (Late 2004).
F. Start up the computer in Target Disk Mode to test the internal hard drive.
Correct Answer: BCD
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